Location
Wilmington, NC | United States
Job description
Salary: $41,125.00 - $68,197.00 Annually
Location : Statewide, NC
Job Type: Permanent Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 23-12811 60089019
Department: Dept of Revenue
Division: Taxpayer Assistance & Collections
Opening Date: 09/27/2023
Closing Date: Continuous
Job Class Title: Revenue Officer I
Position Number: 60089019
Salary Grade: NC11
Description of Work Salary Grade: NC11
At the North Carolina Department of Revenue our mission is to fund public services benefiting the people of North Carolina, we administer the tax laws and collect taxes due in an impartial, consistent, secure, and efficient manner. Together we are a SMART organization because we: Safeguard customer information; Maintain a knowledgeable workforce; Achieve a high level of understanding and compliance; Respond with accurate information through innovative services; and Treat our customers fairly. Through modernization efforts in technology we believe we've set a high standard that other agencies will admire. As an employer, we offer excellent benefits, stable work environment, competitive salaries, defined career paths, and training programs that will enable you to be successful.
If you are looking to start a career, better balance your professional and personal life, or simply to serve North Carolina citizens, a career with the North Carolina Department of Revenue might be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term, rewarding and satisfying careers.
The North Carolina Department of Revenue continuously recruits statewide for Revenue Officer I's and is accepting applications for any current openings. Revenue Officers provide professional assistance at 11 service centers - Asheville, Charlotte, Durham, Elizabeth City, Fayetteville, Greensboro, Greenville, Hickory, Raleigh, Rocky Mount, and Wilmington.
The primary purpose of the Revenue Officer I is to answer technical tax law questions and resolve relevant issues and increase compliance by ensuring the appropriate amount of tax is reported and paid by each taxpayer. This is accomplished by providing professional customer service to taxpayers as well as timely and appropriate enforcement action when necessary. This position adheres to NC statutes and the Department's policies and procedures. This position routinely communicates with taxpayers, attorneys, tax consultants, corporate managers, CPAs, and other agency personnel. A Revenue Officer I will deal with conflict in highly emotional situations and act in a professional manner. The position plays a vital role in the Department's efforts to educate taxpayers and enforce all collection provisions authorized by NC statute. The position requires someone who can prioritize, communicate effectively, work independently, and experience dealing with conflict in a professional manner.
Responsibilities of the Revenue Officer I include, but are not limited to, the following:
- Assist taxpayers and their representatives to determine tax liabilities and educate the public on state tax matters and promote compliance with State revenue laws
- Adjust accounts based on research or documents provide by taxpayers
- Communicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve routine matters and special projects related to tax liabilities, issues, or questions
- Utilize legal remedies to collect liabilities or secure returns
- Utilize professional judgment to decide when to initiate civil action and what civil actions to employ in order to bring a case to a successful resolution
- Work independently to examine, research, verify, and evaluate financial statements, returns, and other data
- Determine acceptable repayment terms through a variety of methods including installment payment agreements
This professional position has a hybrid work schedule, working remotely and travelling to the assigned service center two to six times a month (depending upon the service center and staffing). This position also requires some regional travel consisting of day trips to conduct fieldwork and may include an occasional overnight stay.
An on-the-job training period for up to 12 months is required for all new employees to gain a detailed knowledge and understanding of revenue and the related laws, and to demonstrate ability to perform job duties with reasonable independence.
Compensation & Benefits:
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program. Some highlights include:
- The best-funded pension plan/retirement system in the nation according to Moody's Investor's Service
- Twelve (12) holidays annually
- Fourteen (14) vacation days/year which increase as the length of service increases and accumulate year-to-year
- One (1) day of paid personal observance leave annually
- Twelve (12) sick days/year which is cumulative indefinitely
- Three (3) days of paid community service leave annually
- Longevity pay after ten (10) years of service - lump sum payout yearly
- 401K, 457, and 403(b) plans
- Paid parental leave
- If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program.
Knowledge, Skills and Abilities / Competencies - Basic knowledge of principles of business administration related to reporting and/or calculating tax
- Basic skills using Microsoft Word and Excel
- Valid driver's license is required for this position in order to conduct taxpayer visits
Minimum Education and Experience Requirements Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See for details.
Bachelor's degree in Business/Public Administration, Economics, Accounting or related field from an appropriately accredited institution; or an equivalent combination of education and experience.
Supplemental and Contact Information The Department of Revenue (DOR) seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible. DOR selects applicants for employment based on job-related knowledge, skills, and abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation or political influence.
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
If selected for an interview, you may have the option to interview via telephone and/or other method as technology allows.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit. Please make sure the application is completed in full. "See Resume" or "See Attachment" will NOT be accepted.
Applicants eligible for veteran's preference should attach a copy of form DD-214.
If you are having technical issues logging into your account or applying for a position please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.
If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or
[email protected]. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-500-6083.
NC Department of Revenue
Human Resources Division
919-814-1200
NOTE: For temporary, contract or other supplemental staffing appointments:
There are no paid leave, retirement or other benefits associated with these appointment types. For permanent and time-limited appointments: Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
01
Are you in total tax compliance? Meaning, have you filed and paid all North Carolina state taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state? Note: If you have never lived in NC or earned income in NC, you should answer yes to this question.
02
Which service center location(s) is nearest to your home location? You may choose more than one or select No Preference. Whichever location(s) you pick you would be expected to work at approximately 2 to 6 times a month.
- Asheville
- Charlotte
- Durham
- Elizabeth City
- Fayetteville
- Greensboro
- Greenville
- Hickory
- Raleigh
- Rocky Mount
- Wilmington
- No Preference
03
Have you provided accurate start and end dates for all your previous work experience?
04
Where did you learn about this opportunity?
- OSHR Website
- Indeed
- NC DOR Website
- Twitter
- Facebook
- Friend/Colleague
- LinkedIn
- Other
Required Question
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