Stellent IT LLC
Location
Bloomington, MN | United States
Job description
Job Title: Fan Relations Assistant
Location: Bloomington, MN (Hybrid)
Interview:Phone+Skype
Job Description :
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
Assist the Fan Relations (customer relations) team in processing privacy requests and routing fan contacts.
Processes OneTrust privacy contacts within the required timeframe; reporting any anomalies
Process app and gift card contacts within 72 business hours; reporting any anomalies
Answer promptly and accurately route corporate receptions calls from 7:30am-10:00am M-F
Monitor corporate voicemail boxes daily
Accurately transcribe fan voicemails into contact forms
Forward voicemails as appropriate
Monitor and process incoming emails to Fan Relations team email box per directions provided
Print, track and send gift cards letters to fans
Print and send letter correspondence to fans
Review incoming physical mail, scan and document contact in database; assigning as required
Assist with ordering of Gift Cards
Other projects as assigned
Education and Qualifications:
High School Diploma or GED equivalent required
2-5 years in a customer service-related position; call center or Quick Service (QSR) industry preferred
Excellent written and verbal communication skills required.
Able to exercise tact, patience, and professionalism at all times in responding to consumers and colleagues, regardless of issue or their demeanor.
Intermediate computer skills (Microsoft Word and Excel)
Strong technical aptitude a plus
Excellent data entry skills
Strong ability to multi-task and prioritize multiple projects and requests simultaneously.
Well organized with a high attention to detail and accuracy
Ability to work quickly in a fast-paced environment with frequent interruptions.
Ability to work independently with little supervision.
Working Conditions:
Sedentary - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. A sedentary job involves sitting most of the time.
Himanshu Goswami
IT Technical Recruiter
Stellent IT Phone:
Email: Himanshu.goswami
Gtalk: Himanshu.goswami om
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