FedEx
Location
Memphis, TN | United States
Job description
Job Duties To provide technical expertise and support for planning, developing, organizing & coordinating large programs/projects. To research, evaluate and recommend new technologies, methodologies, processes and products to achieve major innovative improvements. To collect, analyze, and produce financial and performance indicators and forecasts. To provide appropriate specifications for and coordination of programs that cross department/division lines. Manage the design, implementation, maintenance of advanced computer programs, including translation of business processes and requirements to system and performance requirements; apply best practices to ensure end to end accuracy of the systems’ business transactions; function as it lead of departmental and contract advanced computer program developers; collect/analyze financial and performance indicators to support internal and external reporting and resolution of problems/issues/concerns affecting the department; manage compliance with departmental SOX and vendor risk management controls; work effectively with diverse FedEx Opcos, Finance/Safety/HR/Operations departments, vendors, actuaries, auditors, brokers, insurance carriers; etc. Performs other duties as assigned. Minimum Education Bachelor's degree/equivalent in business, computer science, accounting/finance, MIS or directly related discipline. Minimum Experience Seven (7) years related experience in project/program management, product development, systems design/development or business/financial planning and analysis. Experience in the use of project management/planning software. Experience in planning major projects including development of project proposals, business cases, schedules and financial justification. Knowledge, Skills, and Abilities Demonstrated analytical, organizational, and planning skills. Knowledge of standard program and financial management techniques. Strong human relations, leadership, and communication skills. To be eligible for consideration, you must APPLY and UPLOAD your resume. Preferred skills: Position directly responsible for the enforcement and delivery of 3PL / Fulfillment customer contracts in support of Critical Inventory Logistics (CIL) Global Distribution Center (GDC). Responsible for reporting on KPIs, daily customer interface regarding performance, administration support on active 3PL contracts (amendments, pricing, increased scope of work, special work requests outside of contract, etc.). Skills and experience in customer interface and interaction critical for success Responsible for interaction between operation and customer. Addresses customer escalations. Know all customer contracts inside and out. Ability to create and manage a regular calendar of customer interfaces (monthly, weekly, quarterly business reviews) and associated discussion agendas to actively manage dialog around operations performance and customer compliance against contracts. Manage active dialog across operations and customer support team Ability to directly facilitate revenue generation through issuance of surcharges for incremental work and ensuring customers are current on invoices outstanding FedEx Express is absolutely, positively your best choice for a career. Are you looking for a company that provides a safe, diverse and rewarding environment where employees have opportunities to grow and succeed? Are you looking for a company that provides benefits, competitive pay and opportunities to develop your skills into a rewarding career? This is who we are and what we do. Come join the team that is recognized consistently among best employers and is the world’s largest express transportation company, providing services to more than 220 countries and territories. Come help us deliver the FedEx Purple Promise by making every customer experience outstanding. We’re excited that your career search has brought you to FedEx. Visit the link below to see more about what it means to join the team at FedEx: Express is an AA/EEO/Veterans/Disabled Employer FedEx Express prohibits discrimination and harassment against any applicant or employee on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. LEARN MORE
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