General Manager- Health and Wellness Studio/Retailer

Location

Portsmouth, NH | United States

Job description

Promerica Health is seeking a General Manager for an established health and wellness studio/retailer in Portland, Maine. Our client is a leading provider of health and wellness modalities in the United States; with a mission to help people feel better so they can do more of what they love. In a national chain with 250+ locations – we are already a high performing (top 5%) operation – now striving to be the best!

A strong passion for fitness, wellness, and helping people live healthier lifestyles is essential to this position. In addition to overseeing studio operations, the General Manager plays an integral role in maintaining company culture and nurturing a welcoming, health-focused community at our client’s thriving Portland location.

This full-time position is in Portland, Maine. Qualified out-of-state candidates (that love Maine!) are welcome to apply.

Key Qualifications:

• 4+ years of management experience, preferably in a retail fitness/health environment.
• Extensive experience in sales (B2B and consumer), sales processes, metrics, and developing/delivering action plans.
• Passionate about fitness, athletic achievement, and general health and wellness- professional experience preferred.
• Tech-savvy; able to learn complex equipment and systems to train others.
• Previous experience using point of sale, payroll, and scheduling systems/software.
• Previous experience managing employee schedules and payroll.
• Excellent customer service and verbal/written communication skills.

Compensation:

• Full time competitive salary offered.
• Monthly Commission Plan.
• Health Benefit Stipend

Responsibilities:

Team Management :

• Lead and motivate staff; leveraging individual strengths to maximize productivity and success.
• Enforce studio policies, procedures, and productivity standards.
• Oversee onsite onboarding and training of new employees. This includes completing new hire checklists and paperwork, all mandatory compliance, and specialized training.
• Ensure 100% completion of required ongoing training (monthly and annually)
• Conduct regular staff meetings to communicate promotions, goals, trends, and other relevant information.
• Oversee employee scheduling to ensure adequate coverage during peak hours and special events.
• Verify payroll information and ensure staff commissions, bonuses, and tips are accounted for.
• Collaborate with the corporate team to ensure optimal staff performance and development.

Store/Studio Operations :

• Deliver an exceptional studio experience that engages and retains customers.
• Maintain a safe, clean, and secure environment for all guests and staff.
• Continuously improve operational execution through attention to detail and adherence to operating and safety standards.
• Resolve customer service issues with timely and effective decisions.
• Complete daily reporting of appointments, revenue, and inbound/outbound calls.
• Report safety and medical incidents through formal in-studio communication and to the corporate team.

Sales & Marketing :

• Lead the studio team in service and product knowledge and motivate them to meet and exceed sales goals.
• Set daily, weekly, and monthly goals across all services to ensure clear expectations for staff and the success of overall studio performance.
• Drive sales through membership, packages, and retail opportunities while adhering to sales success metrics.
• Manage the studio’s proven sales process and lead generation platforms, and work to exceed all sales while maintaining budgetary targets.
• Maintain and track active marketing efforts through events, B2B, word-of-mouth, and social media platforms.
• Manage local grassroots marketing and prospecting initiatives. Maintain a strong local presence and generate interest in studio services via community partnerships and event participation.
• Manage or delegate social media channels to create compelling posts and communicate with guests and leads.

Job tags

Salary