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Location

Tacoma, WA | United States

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Job description

As Head of Maintenance, you’ll ensure all aspects of hotel maintenance and management are kept to the very best standards and in line with all relevant health and safety legislature and procedures. You’ll also keep an organized and secure maintenance shop. 

Key Accountabilities

People 

• Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers.
• Communicate with all hotel department heads to stay informed of maintenance needs and ensure timely responses to requests.
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance.
• Train your team to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently.
• Recommend or initiate any HR elated actions where needed.

Guest Experience

• Understand and respond to customers’ needs and ensure a high level of guest satisfaction.
• Carry out a preventive maintenance program to ensure the hotel is maintained and in service for guests (example: lighting, refrigeration, heating, air-conditioning, water treatment systems, and pools).

Financial

• Help prepare the departmental budget and financial plans financial and operational plans for the hotel.
• Monitor budget and control expenses with a focus on energy management, preventive maintenance, and capital planning.
• Lead hotel renovations and other projects, negotiate contracts, and ensure timely completion of projects within budget.

Responsible Business

• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with policies and procedures and regulatory requirements.
• Maintain god working relations with outside contacts.
• Comply with federal, state and local laws regarding health, safety and alcohol services.
• Maintain a focus and commitment to operating a “green” hotel.
• Perform other duties as assigned. May also serve as manager on duty.

Accountabilities 

This is the lead maintenance job in a small or extended stay single site hotel with a limited range of facilities. May supervise a small maintenance staff. 

Key Skills & Experiences

• Advanced vocational training plus two years of experience in general building maintenance or construction, or equivalent combination of education and experience.   
• Professional certification and license if required by law.
• Hotel experience preferred.   
• Must be able to speak local language(s).

The hourly pay range for this role is $26-$50. This range is only applicable for jobs to be performed in Washington State. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits eligible to employees.  

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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Job tags

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Salary