Desktop Support Specialist - Redding

Location

Fairfield, CA | United States

Job description

Kforce's client is a healthcare insurance company dedicated to providing top-quality services to our members. As they expand their operations with a new call center, they are seeking a skilled Desktop Support Specialist to ensure smooth deployment and setup of workstations and telecommunications systems. This role is 100% on site in Redding, CA. Position Overview: As a Desktop Support Specialist, you will be responsible for deploying workstations, setting up phone systems, and ensuring all necessary tools are in place for new hires at a new call center locations in Redding, CA and Fairfield, CA. Your role will involve imaging laptops, configuring software, setting up authentication systems, and providing basic mobile support. Responsibilities:

• Deploy workstations and laptops for new employees, ensuring all necessary software and configurations are in place
• Setup and configure phone systems (Cisco) for new hires, ensuring seamless communication channels
• Image laptops and ensure proper installation of MS Office suite and other essential software
• Provide authentication support, ensuring secure access to company resources
• Assist with mobile support, specifically setting up multi-factor authentication (MFA) for new employees
• Ensure all necessary tools and resources are available for new hires to perform their duties effectively
• Collaborate with IT teams to troubleshoot and resolve technical issues as they arise during the deployment process
• Document deployment procedures and maintain accurate records of all setup activities

Job tags

Salary

$23 - $27 per hour