Location
San Diego, CA | United States
Job description
Overview:
The Domestic Violence Shelter Advocate provides trauma-informed supportive services for clients participating in our domestic violence emergency shelter program with a primary focus on ensuring client safety and stability. Additionally, this position serves as the primary contact on our 24-hour crisis hotline to provide immediate assistance to domestic violence victims and the community. (Please note this is NOT a remote position.)
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Utilizing a trauma-informed and client centered approach, provides ongoing support to domestic violence survivors including crisis intervention, safety planning, needs assessment and coordinating resources and services.
- Answers the 24-hour Domestic Violence Hotline to provide immediate assistance to survivors and the general public including conducting application interviews, shelter intakes and providing referrals to community resources.
- Assists residential clients with accessing program services, connecting to resources, and understanding and complying with program guidelines and policies.
- Collaborates with other program staff to ensure appropriate services are provided in compliance with program protocols and follows through on assigned tasks.
- Ensures timely and accurate completion of data entry and reporting, including hotline information, client status updates, incident reports and other programmatic requirements.
- Monitors and maintains the shelter facility standards to provide a clean, safe and secure environment for clients. Reports any maintenance or security needs to appropriate parties.
- Ensures compliance with all agency policies and procedures for employees and clients, including but not limited to confidentiality, safety protocols, legal requirements, ethical standards and administrative procedures.
- Participates in staff meetings including supervision, case conferences, trainings and other agency requirements.
- Performs other duties as assigned.
Qualifications:
- Associate degree in social work or other human services field required.
- Minimum of one-year social services experience, residential setting preferred; or a combination of relevant education and experience.
- Experience working with domestic violence survivors and families in a professional setting preferred.
- Bilingual proficiency in Spanish/English preferred.
- Completion of the 40-hour Domestic Violence training as approved by the State of California, or ability to successfully complete certification within six months of hire, required.
- Demonstrated proficiency in trauma-informed care, crisis intervention and conflict resolution skills.
- Ability to work respectfully, non-judgmentally, and professionally with diverse populations in a culturally competent manner, including YWCA program participants, employees, volunteers, agency partners, and the community at large.
- Ability to communicate effectively with diverse populations demonstrating strong interpersonal skills, excellent oral and written communication skills, and effective listening skills.
- Ability to maintain a professional and calm demeanor during stressful situations and determine appropriate solutions consistent with established policies and procedures.
- Candidates will be subject to a background check.
Shifts Available: Full-time, Part-time. Overnight shifts offer additional premium pay. PLEASE NOTE THIS IS NOT A REMOTE POSITION.
To Apply: Visit ywcasandiego.org for full job description and application instructions. Submit cover letter and resume to [email protected]. No phone calls please.
Job Types: Full-time, Part-time
Pay: $22.00 - $24.00 per hour
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
Education:
Experience:
- Social work: 1 year (Preferred)
Language:
Work Location: In person
Job tags
Salary
