Setup and calibrates audio visual equipment including display devices, projectors, televisions, camera systems, video teleconferencing systems (VTC), microphones and speakers
Provides on-site and remote end users support for issues involving audio-visual equipment and software in a timely and efficient manner.
Performs monthly preventive maintenance of DC Conference Center to ensure working condition of equipment.
Serves as lead in-room technician for special events and presentations for DC office.
Provides comprehensive incident support for customers both in-person and remotely, including rapid problem resolution followed by root cause analysis and knowledge transfer by notifying others as appropriate based on problem documentation and escalation procedures.
Runs diagnostic tests to isolate system problems and makes recommendations for potential solutions.
Responds to equipment setup requests in a timely and proficient manner.
Coordinates with AV staff and internal Information Technology teams where overlap exists to develop efficient procedures and communications to stream-line processes for the DC office and satisfy various department needs.
Stays current on the use of firm software and hardware; participates in training to maintain a high level of product knowledge.
Interacts directly with video conference users to provide remote, phone based, and/or in-room support/troubleshooting for real time and scheduled videoconference bridges.
Provides hands-on and remote support/troubleshooting of integrated video and audio-conferencing equipment in conference rooms and mobile environments.
Monitors video and teleconference calls for length of meeting and gives immediate response to connectivity or participant needs.
Maintains inventory of DC office conferencing equipment and provides maintenance as needed.
Interacts, schedules, and works with AV staff and video conferencing vendors to troubleshoot and resolve any/all videoconferencing issues.
Assists in testing new software & hardware and provides feedback as necessary.
Provides backup assistance for helpdesk/general IT support for office
Requirements
High school diploma or equivalent required; Bachelor’s Degree preferred, or equivalent years of experience in lieu of a degree.
5+ years of A/V and video conference experience in a professional services environment, preferably in a law firm setting.
Demonstrated experience with AV and VC equipment and control systems included but not limited to Cisco Codecs, Cisco Meeting Server, Cisco WebEx, Microsoft Teams, Zoom, Crestron Mercury, Creston Fusion, and other similar technologies.
Ability to perform equipment setup, testing, and troubleshooting associated with any hardware, software, or programming malfunctions within the AV and VC environment and determine when vendor maintenance is required. Experience in setup, configuration, and troubleshooting to the network level on Cisco, Microsoft Teams, WebEx, and similar systems.
General network knowledge of Internet connections, network settings, external VPNs, network switches, and connections in network closets, including knowledge of TCP/IP for video conferencing.
Demonstrated knowledge using shared presentation applications and protocols, including Webex, Microsoft Teams, Zoom, Crestron AirMedia.
Strong knowledge of audio and video production tools such as laptops, video switchers, digital cameras, mixers, professional grade video cameras, professional audio and video recorders, LCDs, microphones, and related components.
In-depth knowledge of legacy and state of the art multimedia systems and equipment used in best of class conference centers, including video conferencing.
Thorough understanding of AV and VC operations, industry trends, and best practice customer service.
