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Customer Support Specialist


Linux Foundation


Location

San Francisco, CA | United States


Job description



The Linux Foundation is a 100% remote (work from home) organization. 

Job Description



The Customer Support Specialist is a full-time position in the Training and Certification department responsible for responding and resolving customer inquiries, submitted primarily through an online ticketing system.

The successful candidate must be willing to work within the following hours:
09:00am-05:00pm (GMT) / 04:00am-12:00pm (EST), and will participate in a weekend on-call roster, shared on a rotating basis with other team members.

The successful candidate must be willing to shift schedules as needed, to deal with the practical challenges presented by working with colleagues across global time zones. This would be a requirement for the first 3-6 months of the hiring date, to accommodate on-the-job training.

Responsibilities will include: 

Qualifications

Additional Information



The ideal candidate will:

 


Job tags

Full timeRemote jobWork from homeShift workWeekend work


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