Banking Customer Service Specialist - Work From Home
The Virtual Call Center, Inc
Location
Santa Fe, NM | United States
Job description
Are you a customer service expert looking to make a difference in the banking industry? We are seeking dedicated individuals to join our team as Remote Banking Customer Service Specialists. With over a century of experience, we provide a wide range of financial services to individuals, businesses, professionals, and the medical community.
Why Choose Remote Work with Us?
Join a leading force trusted provider of financial solutions, serving clients through a network of branch offices, telephone banking, online banking, and ATMs. Due to, our recent merger, we continue to expand our reach and enhance our services to better serve our customers
What to Anticipate?
- Provide exceptional customer service to clients via phone, email, and chat.
- Assist customers with inquiries, account management, and financial transactions.
- Educate clients on banking products, services, and digital platforms.
- Resolve customer issues and concerns in a timely and efficient manner.
Requirements
- Strong probing and investigating skills.
- Attention to detail for accurate case management.
- Passion for customer service and delivering empathetic responses.
- Self-starter with the ability to work independently
- Act as a brand ambassador, embodying the Home Improvement brand.
- Ensure the security of customers information and well-being.
- Pass a background check and drug screening.
- Commit to 15-25 hours per week (some clients may have weekend requirements).
- Ensure a quiet, distraction-free work environment.
- Meet the minimum computer specifications required by the client (laptop or desktop).
- Possess a USB headset with a microphone (required for certification training).
- Have a hard-wired broadband internet service (DSL, Cable, or Fiber Optic connection). Purchase a call center noise-canceling headset connecting to your computer via USB.
Benefits
- Zero Commute : Forget about traffic jams and fuel expenses. Welcome to a job that comes to you.
- Home Office Perks : Work in comfort. Say goodbye to dress codes and hello to productivity in your personal space.
- Flexible Scheduling : Manage your work hours to fit your life, not the other way around.
- Competitive Compensation : Enjoy attractive earnings while making a tangible impact.
- Professional Development : Grow your skills in a dynamic, ever-evolving industry.
- Supportive Culture : Be part of a team thats committed to excellence and supportive of your professional journey.
- Health and Wellness : We offer comprehensive health insurance plans, including dental, vision, and life insurance, through Stride Health.
If youre passionate about providing exceptional customer service and ready to join a reputable financial institution, we want to hear from you! Apply now to become part of our team of Remote Banking Customer Service Specialist.
Job tags
Salary
$14 per hour
