Hotel Front Desk Receptionist
La Quinta Inn & Suites Fairbanks
Location
Fairbanks, AK | United States
Job description
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit with Hospitality Associates as a hotel front desk agent position on our guest services team! Hospitality Associates operates La Quinta Inn & Suites, Comfort Inn (opening soon) and Best Western Chena River Lodge in Fairbanks, Alaska. You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities:
- Connect with the housekeeping department to ensure guest accommodations are ready
- Field customer complaints when necessary
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Bookkeeping: keep accurate records of all hotel guest account information
Qualifications:
- Has experience answering telephone calls and troubleshooting stressful situations
- Exhibits working knowledge of Microsoft Office and reservation management systems
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- High school diploma, GED, or equivalent
About Company:
Stay with us at our La Quinta Inn & Suites by Wyndham Fairbanks Airport hotel, ideally located just minutes from Fairbanks International Airport (FAI). If you're flying in or out of the area, we offer a free airport shuttle for your convenience.
Job tags
Salary
