National General
Location
Arizona City, AZ | United States
Job description
Job Summary:
The Senior Consultant II is responsible for granting settlement authority on highly complex claims valued in excess of Market Claim Office (MCO) and Regional Claim Office (RCO) limits, providing recommendations on requests to go to trial on cases where the gross exposure is in excess of MCO authority, and general oversight of all large losses for a specific CSA or CSAs. The individual may also provide discretionary referrals on coverage issues, opinions and research. In addition, the Sr Cons II may provide approval on Closed Without Payment (CWP) requests where liability is disputed, and the value is in excess of Field authority.
Key Responsibilities:
Reviews coverage, liability, and/or damages on highly complex cases referred for authorization and collaborates with Field leadership on addition steps to be taken and other feedback and direction
Supports the Field with discretionary referrals on complex coverage issues and engages Home Office Claim litigation for involvement and direction as needed
May review cases to determine if CWP is appropriate given gross tort value exposure
Performs file reviews for various complex projects or for cases in litigation, analyzes data, and reports findings
Works with Product, Protection, Law, and Claims on new products introduced to the Field and the sales force, and develops Claim Bulletins to provide new forms and/or endorsements that impact claim handling practices
Collaborates with Frontline Performance Experts (FPEs), Frontline Performance Leaders (FPLS), and Claim Process Specialists (CPSs) to share experience and trends identified in referred cases
Supervisory Responsibilities:
This job does not have supervisory duties
Preferred Qualifications:
Education and Experience
Bachelor's Degree or equivalent
3 or more years of related experience
Certificates, Licenses, Registrations
None
Functional Skills
Applies knowledge of insurance policy, coverage, and regulation
Applies knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
Applies knowledge of analytical procedures to reconcile, manipulate, & recognize patterns of data
Applies knowledge of problem-solving and preparation of complex reports for analysis
Applies negotiation and/or arbitration skills
Applies conflict management and problem resolution skills in managing internal and external customer relationships
Works within complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise
#LI-KF1
National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base range offered for the role is: $70,500 - $93,000 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.
National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.
In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
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