Applications support specialist
Location
Mansfield, TX | United States
Job description
Provides extensive Application support, investigation, and daily monitoring of software and services. Ensure maximum uptime of Applications and minimum impact to business. Performs extensive troubleshooting of on-premise software, SAAS, access permissions and authentication. Communicates effectively and timely with support from vendors, peers, and supervisors.
ACCOUNTABILITIES & ESSENTIAL FUNCTIONS
- Ability to follow procedures and processes as written with no variance
- Ability to identify and troubleshoot issues related to on premise and cloud-based applications and services in a timely manner. Conduct basic investigation and follow standards to resolve or escalate. Monitor systems to optimize performance and uptime to assist with meeting service levels
- Provide documentation and logs to Governance team to ensure compliance
- Perform extensive troubleshooting and problem solving, independently as well as with the help of other support resources with least impact to business performance. Be available for providing after-hours/weekend/holiday production support when called upon. May provide on-call support when required
- Required to learn and use good time management skills to complete assigned tasks. Work with senior team members and vendors to ensure stakeholders are informed and provided timely updates and resolutions
- Assist with compliance of systems through existing standards and procedures. Identify gaps in compliance and remediate in a timely manner
- Ability to learn new applications and services quickly. Understand how applications and services can be integrated to work together
- Present the ability to work on multiple priorities. Seek guidance where applicable to help prioritize multiple priorities. Ability to take and follow direction
- Ability to effectively communicate both verbal and written technical and non-technical communication. Uses good business judgment and communications to keep IS Management informed
- A positive attitude, good teamwork, professionalism & interpersonal skills, proactively seeking solutions, taking initiative where necessary. Establishes and maintains effective relationships with business associates
SKILLS & CERTIFICATIONS
- Maintain strong knowledge of Office 365 administrative features, functions, licensing, and settings. Understand the suite of applications and their purpose
- Knowledge of Microsoft Active Directory users, groups, objects, and containers
- Knowledge in Microsoft Exchange mailbox creation, policy, rule creation and database maintenance
- Ability to read and understand Application and email system level logs
- Administrative experience in at least one of the following (or equivalent product): Kronos, Adaxes, CTERA, WorkJam, Cherwell, CCE (Enghouse), Psigen, Filenet, Project Online, Promodag, AD Self Service, Proofpoint, MDAEMON, Email2DB
- Knowledge of SCCM features and capabilities
- Able to run maintenance scripts and batch jobs
- Ability to identify root cause of issues and fix them
- Good understanding of email routing, email security and troubleshooting email delivery issues
- Microsoft Enterprise Administrator Expert certification
- Azure Fundamentals certification
- Microsoft Messaging Administrator Associate certification
- Basic technical writing skills for maintaining relevant documentation
- Willing to learn new technology that improves business performance
Title: APPLICATION SUPPORT SPECIALIST I
EDUCATION & EXPERIENCE
- Bachelor’s Degree/Diploma in Computer Science/ E&C
- Working knowledge of Active Directory and Office 365
This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.
Category:IT/IS
Equal Opportunity Employer, including disability and veterans.
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Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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