ServiceNow CMDB Engineer, Temporary
The University of Texas Southwestern Medical Center
Location
Type, TX | United States
Job description
Why UT Southwestern?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. You’ll discover a culture of teamwork, professionalism, and consistent opportunities for learning and advancement into leadership roles.
Experience and Education
- 5-10 years of ServiceNow experience required.
- ServiceNow Administrator certification required.
- ServiceNow CMDB certifications preferred but not required.
Job Duties
As a Temporary Principal, ServiceNow CMDB Solution Engineer, you will be responsible for designing, configuring, and implementing ServiceNow CMDB solutions to meet UT Southwestern’s unique business needs. This role requires a deep understanding of IT asset management, configuration management, and ServiceNow platform capabilities.
- CMDB Design and Architecture: Design and Implement ServiceNow CMDB solutions that align with service owners’ business goals and objectives. Define configuration item (CI) classes, relationships, and attributes to ensure accurate representation of the ITSM landscape.
- Configuration Item (CI) Discovery: Work with service owners to identify and classify CIs correctly. Develop approaches for CI identification, including automated discovery and manual data entry processes.
- Data Integration: Integrate CMDB with other ITSM modules and third-party systems to ensure real-time data synchronization and consistency.
- Relationship Mapping: Create and maintain relationship maps between CIs to provide insights into dependencies and impacts on IT services.
- Governance and Data Quality: Maintain data governance practices to maintain data accuracy, integrity, and completeness within the CMDB.
- Change Management: Develop and enforce change management processes for the CMDB to ensure that updates and changes are tracked and approved.
- Service owner Collaboration: Collaborate with service owners to understand their business processes, requirements, and challenges. Provide expert advice and recommendations to improve their CMDB implementations.
- Documentation: Create comprehensive documentation of CMDB designs, configurations, and processes for service owner reference.
- Training and Support: Provide training and support to service owners’ teams to ensure effective CMDB utilization and ongoing maintenance.
- Hybrid work environment, with 1-2 days on-site per week. This is a 1 year assignment with opportunity for transition to a permanent role based on performance and business needs.
**Other Duties: Performs other duties as assigned.
Salary
Salary Negotiable
Security
This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes UT Southwestern to obtain criminal history record information.
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. To learn more, please visit:
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