Home Healthcare Scheduler, Client Service
Location
Westerville, OH | United States
Job description
Do you have home healthcare experience? Love helping people? Then you’re an excellent fit for our Home Healthcare Scheduler position at Visiting Angels!
You’ll be responsible for coordinating services between clients and caregivers, implementing schedules, ensuring adequate staff, and maintaining continuity of care to best meet the needs of our elderly clients. If this posting sounds like a job you’ll love, we highly encourage you to apply. The Scheduler reports directly to the Owner/Director and has strong potential to advance as the company and industry rapidly expands.
Responsibilities
- Schedule caregiver team for hours of service on new clients and open hours/shifts on existing cases. Provide consistency in caregiver scheduling with clients
- Maintain computer schedules and ensure timely data entry for clients and caregivers
- Contact clients and caregivers regarding day-to-day scheduling changes
- Enter and maintain client information in the database
- Regularly update the Director and Recruiter about open shifts after making efforts to staff the shifts
- Generate timely reports on caregiver supply and demand for Director and Recruiter
- Communicate and reinforce Visiting Angels’ policies
- Perform general office duties, including but not limited to, word processing, filing, reception. and occasional local travel to introduce new caregivers to clients (mileage paid!)
- Maintain positive relationships with clients and their families, prospective clients, caregivers, prospective employees, fellow team members, and referral sources
- Demonstrate reliability, consistency, and an excited "can-do" attitude
- Maintain professionalism; provide support and encouragement to the caregiver team
- Work "on-call" evenings and weekends as needed (limited number, and for healthy bonus pay). When outside resources are recruited for on-call - manage and train those resources and keep our data updated after each on-call shift is complete
- Perform other functions as deemed appropriate by the Director and office manager
Qualifications
- High school diploma and two years of experience in an office setting, preferably in private duty home care
- Proficiency with Microsoft Office (Word, Excel) applications, Google Office Suite, scheduling systems and other healthcare industry-related software
- Ability to listen and communicate clearly, fluently and diplomatically – both orally and in writing
- Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations
- Present a well-groomed professional image representative of the business
- Ability to plan, organize, prioritize, delegate and accurately complete work activities within specific deadlines while managing interruptions
- Work independently and proactively with a minimum amount of direction and/or supervision. (once proficient in your position)
- Ability to generate goodwill for the Agency with staff, clients, their family members, and referral sources. Demonstrate a strong commitment to client service excellence
- Ability to lawfully work in the U.S.
Compensation
$45,000 - $48,000 yearly plus bonuses, extra on-call pay, paid time off, tuition reimbursement, comfortable private office, work-from-home options, and paid mileage for occasional out-of-office assignments (all local)! Planned pay increases with good performance. Potential for managerial/directorial role in future.
About Visiting Angels
The caregiving family at Visiting Angels provides much-needed in-home support to seniors and the disabled, who can no longer effectively care for themselves. Our clients strongly desire to maintain their independence and remain in the comfort of their homes. Our caregivers make that possible through our compassionate home care services.
We provide non-medical assistance with daily living activities (ADLs) and friendly companionship. The families we serve are comforted knowing that Visiting Angels is there to provide their loved ones with the highest quality of care.
Apply today for immediate consideration!
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