Lynx Technology Partners
Location
Alpharetta, GA | United States
Job description
This is a remote position.
Company Overview:
At Lynx Technology Partners, our mission is to enable organizations to demonstrate mature governance, risk, and compliance practices that integrate security considerations into the business decision-making process. We achieve this by securing your digital world, allowing you to focus on what's truly important. Dedicated to empowering businesses with robust cybersecurity solutions, we strive to be a trusted partner for organizations worldwide, providing expert guidance and innovative strategies to safeguard their digital assets and achieve sustainable growth.
Position Overview:
We are seeking an ITSM Subject Matter Expert consultant with strong project management skills to join our team and contribute to the successful management of ITSM practices and tools. The successful candidate will play a crucial role in managing our IT Asset Management (ITAM) projects and processes. As an ITSM Project Manager, you will be responsible for managing our cloud based ITSM environment, projects, and processes. Your expertise ITSM and project management will be essential in driving successful implementation and utilization across the organization.
Key Responsibilities:
-Lead and contribute to the implementation and improvement of IT Service Management processes and practices within the organization. -Utilize project management methodologies to plan, execute, and oversee ITSM projects, ensuring timely and successful outcomes. -Apply ITIL (Information Technology Infrastructure Library) and ITSM principles to enhance service delivery, incident management, problem management, change management-based projects. -Demonstrate expertise in using Atlassian Jira and Confluence to streamline and support ITSM processes and documentation. A must have. -Utilize Jira Assets or Insight to manage and maintain configuration management databases (CMDBs) and support asset management processes. -Implement, manage, and continuously improve key performance indicators (KPIs), key risk indicators (KRIs), and other relevant metrics to measure and enhance ITSM performance. -Create documentation, guidelines, and training materials for end-users and provide training sessions to internal teams to ensure effective adoption of the new system. -Conduct regular audits and assessments of the CMDB to ensure data accuracy, integrity.
Skills:
- Has direct experience managing and creating processes of maintaining an asset management database. -Has direct experience in leading the implementation of different use cases involving Change Management, Service Management, Incident Management, etc. -Expertise in IT Service Management (ITSM) processes, particularly in the IT Asset Management (ITAM) domain. -Excellent communication and interpersonal skills to collaborate effectively with various stakeholders and present ideas clearly.
- Jira Insights and Jira Assets.
-Advanced JQL skills.
-Basis SQL to support search in AWS for assets.
Requirements:
-Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent practical experience) and 4+ years of project management experience.
-Minimum of 2-3 years of experience, specifically working with Atlassian JIRA, Service Management, and other related products.
-ITIL Foundation certification is required.
Lynx offers a comprehensive benefits package, including health and welfare benefits, life insurance, retirement benefits, paid holidays, and remote working options.
Lynx Technology Partners is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status.
Join us at Lynx Technology Partners and be part of a dynamic team dedicated to defending against cyber threats and protecting our clients' digital assets.
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