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Location

Anaheim, CA | United States

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Job description

Job Summary:

This position is responsible for delivering outstanding service, in-person and remotely, to fellow Credit Union employees, including administration and maintenance of PC hardware and software, end-user equipment, identity and access management, and inventory management to drive operational performance and efficiency of the organization. This is supported through various communication channels, including phone, email, chat, and a ticketing system.

• Configure and install PC desktops, laptop computers, local & network printers, and associated devices for credit union staff.
• Ensure Desktop environment performance meets committed SLAs.
• Be present and visible in the Help Desk and available to users requiring technical assistance; travel to remote locations as needed.
• Respond to incoming requests from staff, in-person or remote; perform initial problem analysis and resolution; escalate problem to IT technical staff when appropriate.
• Procure hardware and software for staff operations; manage inventory and request additional resources as needed.
• Role-based identity and access management, including creation, changing, and deletion as defined by organizational policies.
• Participate in on-call rotation; respond to after-hours support requests.
• Manage incidents with production systems; coordinate response and communication with relevant business application owners to drive resolution; manage organization updates and communication. 
• Implement special projects in other IT groups.
• Adoption, implementation, and administration of systems and applications to drive organization’s strategic goals.
• Other duties as assigned.
  

EDUCATION: High School or GED (Required)

Associate degree (Preferred)

Years of Relevant Work Experience: 3+ Years

Certifications, Licenses, Registrations
A+ Certification (Preferred)
MCSE Certification (Preferred)

Other Training, Technical Skills or Knowledge
LAN/WAN experience 3+ years (Preferred)

Desktop support experience 3+ years (Preferred)

Ability and Behaviors

Demonstrated ability to multi-task

Excellent verbal and written communication skills

Demonstrated problem solving and decision-making skills

Excellent customer service skills

Familiarity with database system is desirable

The pay rate for this role in California is $27.81 to $38.22 per hour. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit:

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Job tags

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Salary