Clatsop County Program Manager
Location
Oregon State | United States
Job description
Job Description:
MAKE A DIFFERENCE with us.
Put your management skills to work in a
mission-driven environment.
Northwest Senior and Disability Services is seeking an exceptional
individual who exemplifies leadership, has
solid management skills, and can think
critically to manage teams of social services workers.
Recruitment #: 271-02-24
Location: Warrenton, OR
Salary range: Starting at
$5,656per month, with excellent benefits (see below).
Closes: Open Until Filled
Benefits: Agency Sponsored: Medical/Dental 100% paid
for employee and 90-98% for dependents, generous Paid-time off, Public
Employee Retirement (PERS), Employee Assistance Plan, Long Term
Disability, great culture. Employee paid: Deferred Compensation, Life
Insurance, Short Term Disability, Colonial Life Supplemental Plans,
Legal Shield
General Description
Responsible for leading and directing a team of social services staff
who administer programs such as Medicare Savings Programs, Medicaid,
Supplemental Nutrition Assistance Program (SNAP) food benefits, and
Long-term Services and Supports to seniors and adults with disabilities.
The Program Manager is responsible for their team’s performance and
accurate delivery of services necessary to meet the consumer needs
within state and federal guidelines. Managers also must network and
cultivate sustainable working relationships with community partners
including minority communities.
Essential Functions
- Manage Programs
- Ensure that service delivery meets quality and compliance standards
- Reduce Agency Risk
- Ensure program success among community, including Non-English
speaking consumers
- Lead Others
- Promote Person-Centered Care
- Provide Excellent Customer Service
1. Manage Programs
- Oversee the initial and ongoing eligibility determination and case
management of Medicaid LTSS program, OPI Program, and other Older
American Act programs
- Oversee the Eligibility Program Supervisor who is responsible for
the Medicare Savings Programs, Medicaid, and SNAP programs.
- Monitors caseload activity and periodically reviews long-term
service cases to ensure appropriate services and placements for
long-term service consumers are provided
- Analyze, develop, recommend, and implement policies and procedures
as needed to meet goals and requirements
- Participate and facilitate consultations with staff regarding
consumer status
- Meet as needed with staff members from the state, other Aging and
Persons with Disabilities agencies, area hospitals, medical
professionals, prospective providers, Department of Corrections,
Oregon State Hospital, and others to ensure consumer/resident safety
and appropriateness of proposed services and/or placements
- Review and understand quality assurance reports and suggest
specific, measurable employee improvement plans when needed
- Oversee the security of cash and benefit issuance documents
- Oversee the timely and accurate issuance of provider payments
2. Ensure that service delivery meets quality and compliance
standards
- Ensure that employees are trained in current policies and
procedures, and that service delivery meets consumer needs within
the Agency mission and values
- Effectively manage staff performance, including conducting
individual supervision meetings and performance dialogues with staff
- Identify staffing needs, make hiring recommendations, and manage
staff effectively applying human resource policies, etc.
- Meet quality standards in accuracy, timeliness, and follow policy
and procedure
- Serve as technical and practical resource for staff to be successful.
3. Ensure program success among community including Non-English
speaking consumers
- Provide targeted outreach and engagement of Non-English speaking
seniors and people with disabilities in order to increase awareness
regarding services administered by NWSDS
- Understand the problems and issues confronting Non-English
speaking seniors and people with disabilities in the community
- Work specifically to address the unique needs of the agency’s
Spanish-speaking consumers
- Create and sustain team environment necessary for program success
among Non-English speaking consumers
- Provide language assistance and translation within the scope of
supervised classifications (bilingual only)
4. Reduce Agency Risk
- Demonstrate excellent decision making and problem solving,
especially when overseeing and guiding decisions on difficult and
ambiguous situations
- Maintain a general knowledge of all agency programs
- Comply with ethical and professional standards; follow policies,
regulations, and requirements of a program and document plans and
progress as required
- Follow privacy regulations when maintain and share consumer information
- Serve as a mandatory reporter of suspected abuse of vulnerable
populations as required by policy and regulation
5. Lead Others
- Embrace and exhibit agency mission and core values of integrity,
professionalism, service, and compassion
- Promote two-way communication by engaging others, listening,
providing feedback, and expressing appreciation and praise
- Collaborate with individuals, teams, and others
- Review, assess, and assign workload
- Provides assistance to case managers in developing effective
caseload management techniques to maintain timely service to consumers
- Maintain ethical standards
6. Promote Person-Centered Services
- Interact with the public, consumers, co-workers and others in a
patient, respectful and culturally appropriate manner, and ensure
employees exhibit the same behaviors
- Understand the role of consumer choice and how that translates to
direct services, or support of direct service units, and area of
management and care success
- Educate self and others of resources available for populations
served include research electronic and written materials and Age and
Disability Resource Connection of Oregon (ADRC) resource database
- Understand other agency resources and access resources and
assistance as needed to assist consumers the public
7. Provide Excellent Customer Service
- Manage the first impressions of our consumers and community
partners by ensuring the front office staff provides professional
and friendly service at all times.
- Manage the appearance, standards, and performance of the front
office with an emphasis on continuous training for support staff,
adherence to company policies and procedures, and teamwork.
- Ensure that all consumers and community partners are acknowledged
and that Office Specialists operate with positive attitude that
promotes agency core values.
- Consider the consumer’s needs first
- Perform the job well by providing excellent customer service,
follow through, meeting deadlines, and interacting with others in a
transparent, respectful, and culturally appropriate manner
- Exhibit good judgment, critical thinking, decision making, and
problem solving skills
- Represent agency interests and needs professionally when dealing
with outside entities
- Perform technical skills related to the work need to be done
- Exhibit good work habits, including organizational skills, regular
attendance, working independently, seek and offer assistance when needed.
Job-Specific Skills Required
- Demonstrate exemplary management and leadership expertise
- Maintain a current knowledge of and apply Medicare Savings
Programs, Medicaid, SNAP, and Older Americans Act programs according
to regulations
- Develop relationships with and knowledge of available social
services and community resources that assist staff to meet
consumers’ needs
- Communicate with and influence staff from outside the agency and
make the best use of each group’s strengths to benefit all involved
- Coordinate employee coaching, mentoring, and training to assure
program goals are met
- Maintain a current knowledge of and apply Medicare Savings
Programs, Medicaid, SNAP, and Older Americans Act programs according
to regulations
- Train and coach staff to follow procedures to meet said
regulations and agency policies
- Interpret regulations, articulate them to staff, and assure
systems are in place to comply with rules and policies around
mandatory reporting, privacy, and confidentiality
- Handle and coach others on dealing with potentially frustrated and
upset consumers
- Lead a team of social services employees
- Demonstrate exemplary management and leadership expertise
- Be an effective facilitator between employee, management, and
consumer needs
- Learn available services of agency and other community services
- Build relationships and network in the community
- Use many computer programs including Microsoft Office and programs
associated with state social services assessment programs such as
Client Assessment and Planning System (CAPS), Oregon ACCESS, etc.
- Demonstrate the required level of oral and written proficiency for
bilingual duties in identified language pair (English/Spanish.)
Bilingual applicants only
General Skills Required
- Remain calm in potentially tense and/or adversarial situations
- Communicate well including the ability to understand, follow, and
provide verbal and written instructions
- Facilitate groups, build consensus, and get diverse individuals to
work together
- Work effectively with individuals
- Source information with regard to other available services
- Work independently and competently
- Be organized, efficient, and use resources wisely.
Secondary Outcomes
- Manage special projects and represent agency at committee meetings
as needed.
Supervisory Responsibilities
Case Manager, Eligibility Specialist, Community Liaison,
Administrative Assistant, Office Specialist 2, Program Supervisor, and
others, as assigned, including Bilingual positions.
Experience and Skills:
Minimum Qualifications - Education and Experience
A qualified applicant will have a minimum of seven (7) years of
equivalent combination of education and/or experience which
demonstrates the knowledge, skills and abilities required. The
following qualifications meeting the minimum requirements will be considered:
- Bachelor’s degree in human services, public administration,
business, or any related field
- Three years of related experience, two of which should be in a
supervisory or lead role.
- Experience and knowledge of services provided to and working with
vulnerable populations, preferably seniors and adults with disabilities.
(For Bilingual positions only)
• Successful completion of a
language proficiency test.
Work Environment/Physical Demands
This job is performed in the office and in the field. Office
work will be conducted using general office equipment and
includes substantial sitting. Office work is performed primarily in a
cubicle environment, with noise and interruptions. Field work
requires travel to clients in a variety of settings, homes,
facilities, etc. of varying level of cleanliness and repair. Field
work requires driving an agency car or employee car.
The essential outcomes requires regular sitting, talking, hearing,
computer use; frequently required to use repetitive hand motion,
handle or feel, and to stand, walk, reach, bend or lift up to 25
pounds. The candidate must understand, follow, and provide verbal and
written instructions in English.
As a manager, requires additional or irregular hours on occasion, and
responding to emergency situations. Contact with the public in home
or office environments may risk exposure to irrational/hostile
behavior, contagious diseases, or contact with domestic animals.
Reasonable accommodation may be made to enable individuals with
disabilities to perform the essential functions.
Other Requirements
To be successful, candidates must:
• Secure and maintain a valid
Oregon driver’s license or have an acceptable alternative means of
transportation
• Attend work regularly to meet the demands of
this job and to provide necessary services
• Complete and pass a
criminal background check
Classification: Program Manager
Position Number: Varies
Salary Range: M25
FLSA Status: Exempt
Unit: Long Term Care Services
Location: Warrenton
Reports to: Area Program Manager
Union Status: Non-Represented
Last revision: February 2024
This job description is a general guide for the job to be performed
and does not cover everything. Employees may be required to perform
other duties, including covering for, and in, other offices. Employees
are expected to follow and perform other job-related duties requested
by their manager.
Reasonable accommodations will be made as needed.
Job descriptions are subject to change.
Job tags
Salary