Zendesk
Location
Remote | United States
Job description
The Zendesk Product Growth & Monetization platform/infra team is looking for a well-rounded backend engineer with experience in building, integrating with, or designing distributed systems. Come help us build a beautifully simple and secure purchasing experience across the Zendesk family of products.
What you’ll be doing
Work on interesting subscription management challenges, lead by example demonstrating best practices around code development, design, test, review, documentation, and other engineering disciplines
The ideal candidate will have experience developing scalable distributed systems in the cloud, preferably AWS.
Actively participate in code reviews and design discussions
Partner across all areas of the SDLC, including requirements gathering, and building services and solutions.
Work across teams and organization boundaries to standardize and integrate services, new libraries, tools, and workflow
What you bring to the role
Required:
Experience rolling out distributed, large-scale, low latency web applications
Experience in architecting and defining Application layer in SOA/Microservices landscape
Proficiency in Web technologies: RESTful web services, Docker, Java, Ruby, and AWS
Experience with relational databases and NoSQL storage (preferably MySQL).
Experience with CI/CD and Delivery systems (Github Actions, Travis, Jenkins)
Customer-first mentality when dealing with service incident management, data analysis, and root-cause analysis
Experience working in an agile development environment
A hunger for learning new technologies and an eagerness to grow your knowledge and capabilities.
Preferred:
Experience working on SaaS-based products
Experience working on the distributed system
Experience with billing platforms and services (Zuora, Braintree, PayPal), multi-currency, payment processing, subscription modeling, fraud detection
Experience building concurrent data streaming and building real-time systems using point-to-point and publisher-consumer messaging design patterns (preferably Apache Kafka, RabbitMQ)
Experience implementing observability layers and reporting tools (DataDog, Kibana, Rollbar)
Tech Stack
Java, Ruby, jOOQ, RESTful web services
Docker, Kubernetes, AWS, Jenkins
MySQL, DataDog, Rollbar
#LI-DT2
The US annualized base salary range for this position is $106,000.00-$160,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
Job tags
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