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Location

Durham, NC | United States

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Job description

Job Description

Overview

We are seeking a skilled and detail-oriented Business Analyst to join our Customer Experience team. As part of this team, you will have the opportunity to work on the creation of transformational customer experiences including new digital portal, generative AI technology and dynamic routing capabilities. The ideal candidate will play a crucial role in bridging the gap between business needs and technological solutions. As a Business Analyst, you will work closely with stakeholders to gather, analyze, and document business requirements, facilitate communication, and ensure that project goals are met successfully.

 

*We’re opening this role to candidates located in commuting distance from our Durham, NC office as this will be a hybrid role.*

Responsibilities

Requirements Gathering:

Collaborate with business stakeholders to elicit, analyze, and document detailed business requirements.

Conduct interviews, workshops, and surveys to gather information from various sources.

Analysis and Documentation:

Analyze and document current state processes, systems, and workflows.

Develop clear and concise business requirements, user stories, process flows, and other documentation as needed.

Ensure that requirements are aligned with business goals and objectives.

Data Analysis:

Perform data analysis to support business needs, including data mapping, validation, and cleansing.

Collaborate with data architects and database developers to design effective data solutions.

Communication:

Facilitate communication between business stakeholders and the project team.

Present findings and recommendations to both technical and non-technical audiences.

Quality Assurance:

Work closely with QA teams to ensure that testing efforts align with business requirements.

Lead & participate in user acceptance testing (UAT) and provide support during the testing phase.

Continuous Improvement:

Identify opportunities for process improvement and propose effective solutions.

Stay informed about industry trends, best practices, and emerging technologies.

Project Management:

Assist in project planning, monitoring, and tracking to ensure timely and successful project delivery.

Collaborate with project managers, developers, and other team members to achieve project objectives.

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Proven experience as a Business Analyst or in a similar role.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a team environment.
• Proficient in the use of business analysis tools and methodologies.
• Familiarity with project management concepts and practices.
• Experience in data analysis and modeling is a plus.
• Experience working with global teams is a plus.

About Avalara

About Avalara:
We’re building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make — every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, meal kit, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there’s an accompanying unique and nuanced tax compliance calculation. The logic behind calculating taxes — the rules, rates, and boundaries is a global, layered, three-dimensional mess of complexity, with compliance dictated by governments and applied by every business, every day.

 

Avalara works with businesses of all sizes, all over the world — from corner stores to gigantic global retailers — to calculate tax accurately and automatically, at speeds measured in milliseconds. That’s a massive technical challenge, in terms of scale, reliability, and complexity, and we do it better than anyone. That’s why we’re growing fast. Headquartered in Seattle, Avalara has offices across the U.S. and around the world, in Brazil, Canada, India, U.K, Belgium and across Europe.

 

Equal Opportunities:
Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, colour, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.

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Salary