Call-By-Call Coach

Location

Burnsville, MN | United States

Job description

Genz Ryan is hiring a CALL BY CALL COACH!

COME GET SH!T DONE WITH US!

Pride, Drive, Team Player, Respect, Get Sh!t Done! 

THE MISSION:

The Call Coach contributes to improved technician and organizational performance by assisting technicians via phone and computer, with customer interactions and presenting repair/replacement options. The Call Coach interacts with an assigned group of field technicians on every call to ensure all steps of the in-home process are followed, and all viable options are presented to the customer so they can make an informed decision. When the customer is interested in replacing their system instead of repairing it, the Call Coach conducts a live presentation via video calling software to gain the customer’s commitment to have their system replaced.

CHECK OUT WHY YOU SHOULD WORK HERE BELOW:

• Join a culture of people who get sh!t done and have fun while doing it!
• Career advancement….. We prefer to promote from within!
• Onsite training center focused on employee skills and advancement
• Lucrative compensation plans
• We take advantage of the latest and most innovative technology in our industry
• Daily "clarity breaks" are encouraged for all staff. Play a game of pool or darts. How about Pac Man? Maybe a little shuffle board? Basketball? We have it all! 
• Modern office space with multiple lounge and game areas stocked with snacks and refreshments
• We track metrics of all kinds…. Including the happiness of all staff on a weekly basis!
• Company social events throughout the year
• 100% Premium Paid Health Insurance Premiums (for both single and family)
• 100% Premium Paid Dental Insurance Premiums (for both single and family)
• 100% Paid Short Term Disability
• Flexible Spending Accounts (Medical and Dependent Care)
• 401(k) and employer match
• Paid Vacation and Holidays
• Weekly Pay
• And so much more….!

MAIN DUTIES BELOW….. 

• Coach, motivate, and provide support for assigned technicians. 
• Hold assigned technicians accountable in following the in-home process on every call:
  • Ensure diagnosing of the entire mechanical system process has been completed 
  • Create premium, mid-range, and economy choices for homeowners
  • Bring each opportunity to a "clear future." 
  • Facilitate the lead turnover from the technician to the themselves 
• Track each technician’s activities during their calls via software
• Create replacement or renovation solutions in real-time
• Qualify customers for turnover opportunities
• Present and sell solutions with techs via video calling software 
• Perform miscellaneous duties as assigned 

HOW TO SUCCEED HERE AS A CALL-BY-CALL COACH:

• You are, "HUNGRY, HUMBLE, AND SMART"
• Your positive energy is contagious
• You focus your decisions on the greater good of the company rather than selfish or emotional beliefs
• You take pride in your work and show up every day with bells on, at least 10 minutes early
• You have an incredible sense of humor to fit in with the rest of us!
• You are truly a self-starter. No need for someone who needs CONSTANT direction….. Please and thanks.
• You both give and accept transparent feedback, even if it deflates your ego. We are a bunch of straight shooters up in here.

WHAT WE LOOK FOR IN A PROSPECTIVE CALL-BY-CALL COACH:

• 1+ years experience in the HVAC, construction, or related industry required**
• 2+ years in a sales role with demonstrated high performance required**
• Previous experience as a sales mentor preferred, not required
• A SELLING mindset with a knack for building strong relationships 
• Strong sense of urgency with the ability to multitask and handle interruption with ease
• Excellent ability to create, follow, and maintain processes 
• Intermediate abilities in MS Office
• Willing and able to work fully in office (non-remote work)
• Strong written and verbal communication skills
• Outgoing personality that blends well with a fast paced and goal-driven environment
• Willing and able to accept and embrace constant change

Email [email protected] OR CALL 952-767-1000 AND ASK FOR THE RECRUITING DEPARTMENT!

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