Technology Support Specialist

Location

Maple Grove, MN | United States

Job description

We do things a little differently than the competition at GTN... and we think this is a really good thing. In fact, we built our business and company culture on it. GTN’s entrepreneurial environment is balanced, respectful, encouraging, and flexible; your ongoing development is a top priority and one of our core values. We are a mobility tax services firm that focuses exclusively on tax consulting and compliance for corporate global mobility programs, expatriates, foreign nationals, business travelers, and permanent transfers.

Looking for a company where you’ll get the chance to grow your technology skills and knowledge?

We have an exciting opportunity for you to join our team as a Technology Support Specialist! Every day you will get the opportunity to support internal GTN staff with their IT needs while managing the overall health and security of our technology environment.

You will work full-time with flexibility options that ensure you have a balance with your personal life. We have a great office in Maple Grove, MN, and remote work options available. This is a hybrid position that will require you to work in the office when needed while also enabling you to work from home as well.

Is this you?

• You resonate with the GTN Core Values - Play well with others, Possess a humble spirit, Be passionate, Seek growth, and Own it
• You enjoy supporting employees with their IT needs and assisting the Director, Technology with IT vendor relationships and services
• You want to manage the installation of new business hardware, software, or updates to existing business applications and participate in the evaluation and review of new technologies and solutions to drive GTN forward
• You are excited to take part in supporting and managing both cloud and internal infrastructure and services
• You want to demonstrate to clients how to use the GTN online suite of tools and provide support
• You are passionate about the overall health and security of the technology environment
• You can manage and report on the day-to-day operational activities within the GTN technology environment and assist with troubleshooting any issues
• You can create well written and easy to follow Knowledge Base Articles for both technical support situations and client use
• You have at least 3 years of technical support experience
• You can demonstrate your experience with Microsoft Windows Desktop and Server Operating Systems, Active Directory, Azure Services, MEM/Intune, Microsoft Office, Networking, Exchange, Citrix, and security tools
• You’re proud of your 2-year degree or equivalent experience and use your knowledge every day

If this sounds like you, let’s talk!

Many companies can offer a great compensation package, good benefits, and a professional work environment with opportunities to grow. At GTN, we do this and more through recognizing your contributions to GTN’s success, encouraging you to remain balanced in your personal and professional life, encouraging open and honest communication and feedback, and providing opportunities so you may go as far as you want to within the firm. We think this is just the right way to do business.

At GTN you will enjoy 20 days of PTO, flexible work hours, 401k with company match, competitive medical, dental, and vision benefits, remote work options, and flexible summer hours.

Check out Glassdoor to hear what our employees are saying about working at GTN.

Find out why you would love working at GTN by learning more about our company culture and the rewards of working with us at

GTN is an equal opportunity employer M/F/D/V

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Salary