Senior Licensed Financial Assistant

Location

Winston Salem, NC | United States

Job description

Through its relationship with CUSO Financial Services, LP (CFS) Allegacy Federal Credit Union is seeking a Senior Licensed Financial Assistant to join their team in the Winston Salem area.

ABOUT ALLEGACY: Do you get a thrill out of helping people realize their dreams? Do you believe that strong, personal relationships are critical to financial success? Do you want to work for an organization that has its community's best interests at heart? We do, too. That's why we work for Allegacy. Here, you'll find a challenging, rewarding career in one of the most unique entities of the financial industry. Allegacy Federal Credit Union is a place where inclusion and camaraderie thrive, and where everyone is united in their commitment to serving our members.

Role Accountability

At Allegacy, there’s a common thread that runs through all of us. It’s our commitment to doing right and our promise to members to always do the right thing for their wellbeing. Every employee in our organization is accountable to living out our brand in meaningful ways as our promise motivates our beliefs, our behaviors, and the benefits we share together. In order to achieve this state of success, this position works directly with the assigned Allegacy Investment Group Financial Advisor(s) to accomplish production goals of the Financial Advisor and the overall program. This position will focus on providing high levels of service to our members and our internal staff by providing exceptional administrative support for Financial Advisors and build long-term relationships with members and clients of the Financial Advisor(s). As part of the Allegacy Investment Group, this position will provide excellent customer service in all relationships, maintaining the highest level of confidentiality and collaboration with the Allegacy Investment Group team.

Specific Accountabilities

• Deliver exceptional member service to every member, every time by ensuring employees deliver consistently high-quality service to both internal and external member that is in alignment with our Brand =Culture.
• Meet or exceed established service goals.
• Ensure thorough understanding of expectations and consistently exhibit Allegacy behaviors.
• Develop and maintain long-term relationships based on trust and respect with clients, employees, and members.
• Assist with ongoing communication with members and prospects, outbound calling, and maintaining accurate CRM with appropriate information and in accordance with FINRA and Allegacy Investment Group compliance standards.
• Assist with coordination of and participate in workshops for clients and events for clients and prospects of assigned advisor(s). Responsible for effectively tracking ROI for marketing dollars vs budget.
• Handle client inquiries and assist back-office support personnel at vendors and broker-dealer to ensure a high degree of quality service and customer satisfaction.
• Perform licensed activities to support advisor relationships with existing clients and new prospects including but not limited to processing checks, preparing, and processing paperwork for new and existing accounts, review money movement requests for suitability, setting up Periodic Investment Programs, placing trades within member accounts, assisting with Required Minimum Distributions
• Keep all securities and insurance licensing current through successful completion of Continuing Education requirements.
• Perform various other duties as assigned.

Knowledge, Skills, and Abilities

• Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization.
• Demonstrated collaborative skills and the ability to work well within a team in a creative, fast-paced and deadline-oriented environment.
• Strong verbal communication skills with a focus on member service.
• Ability to follow complex instructions.
• Proficient use of arithmetic operations
• Proficiency with web-based applications, Windows, Microsoft Office, and other financial planning software.
• Good organizational skills and the ability to multi-task and prioritize in a high volume, fast-paced and deadline-oriented environment.
• Ability to manage sensitive and critical client information.
• Problem-solving and decision-making skills.
• Ability to demonstrate disciplined time management skills.
• Willingly accepts both accountability and responsibility.

POSITION REQUIREMENTS         

Education and Experience

• Completion of a two-year degree required.
• Minimum of 8 years of experience in the financial services professional as a licensed financial assistant or similar role.
• FINRA Series 7 and 66 securities registration required. Or combination of Series 7, 63 and 65.
• Life, Accident, and Health Insurance license required.

  Representatives are employed by Allegacy Federal Credit Union and registered through CUSO Financial Services, LP (CFS). Member FINRA/SIPC. CFS is a broker/dealer and RIA with a stable track record of serving the investment needs of credit unions and their members. To learn more about CFS, please visit   

*Non-deposit investment products and services are offered through CUSO Financial Services, L.P. ("CFS"), a registered broker-dealer (Member FINRA/SIPC) and SEC Registered Investment Advisor. Products offered through CFS: are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union and may involve investment risk including possible loss of principal. Investment Representatives are registered through CFS. Allegacy Federal Credit Union has contracted with CFS to make non-deposit investment products and services available to credit union members.

CFS (Member FINRA/SIPC) is a broker-dealer and RIA with a stable track record of serving the investment needs of credit unions and their members. We deliver a clear path to the future of wealth management with the open-minded agility, senior-level access, and expert technology to help get you there. We are led by visionary financial services leaders who see farther. Ranked as one of the top broker-dealers in the industry, we work with many of the top financial institutions throughout the country.

EOE STATEMENT    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. 

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