Location
Milwaukee, WI | United States
Job description
Put your automotive career into high gear at Don Jacobs Toyota ! We’re currently hiring an Assistant Service Manager to join our busy Service Department. Take advantage of our training programs, excellent pay / benefits package, and positive working environment.
Assistant Service Manager Job Summary
As an Assistant Service Manager, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Assistant Service Managers are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
Assistant Service Manager Benefits
- Flexible hours to fit your schedule
- Medical and Dental
- 401K Plan
- Vacation
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Health and wellness
- Flexible Work Schedule
- Saturday Lunches
- Discounts on products and services
Assistant Service Manager Responsibilities
- Oversee service orders and flow of drive lane
- Ensure that customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Assist in diagnosing vehicle problems; order parts and tools as necessary
- Oversee administration of warranty claims as well as training and supervising of service department
- Set schedules and assigns tasks to service department employees
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
- Collaborate with upper management to make service department hiring and discipline decisions
Assistant Service Manager Qualifications
- Previous experience in hospitality, automotive, retail
- Strong customer service skills and communication
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
Job tags
Salary
