Goodman Manufacturing Company
Location
Washington State | United States
Job description
AirReps a subsidiary of Daikin Comfort Technologies North America has acquired Integrated Systems in July 2023. Integrated is a commercial Heating, Ventilation, and Air Conditioning (HVAC) company, is seeking an organized, detail oriented, and reliable person for a full-time Service Coordinator position in our Spokane, WA Air Reps office. This position supports the Lead Coordinator to successfully complete a variety of tasks and has professional growth opportunities. This position's primary responsibilities include administrative and customer service duties associated with commercial HVAC service. This position is located in Spokane, WA at the Air Reps office.
Primary responsibilities include but are not limited to:
• Dispatching a team of Field Service Technicians
• Maintaining consistent communication on current status with the Field Service Technicians, Customers, Vendors, and other office staff
• Prioritizing service calls according to urgency and importance
• Proactively identifying opportunities to improve the flow of product and labor
• Coordinating schedules with other Coordinators and Customers, including emergency service requests
• Managing the shared dispatch email inbox
• Answering, responding to, and directing phone calls
• Distributing necessary collected information and documents to Field Service Technicians and storing internal collected information for reference, as needed
• Ensuring accurate documentation and tracking of schedules are maintained in dispatch system and internal cloud storage
• Assisting with generating scopes of work
• Maintaining expenses within approved budgetary constraints by utilizing our internal purchase order system and watching costs in the job
• Performing general office work
Qualifications:
• Previous Dispatching experience preferred
• Construction industry experience preferred
• HVAC knowledge preferred, but not required
• Microsoft Office experience, including Microsoft Outlook, Excel, Word, and Teams
• Demonstrated proficiency in multi-tasking and problem solving
• Ability to prioritize tasks in order of urgency
• Detail-Oriented
• Excellent communication and interpersonal skills
• Self-starter and time management skills
• Professionalism
• Ability to drive tasks to a conclusion
• Willingness to learn and ask questions
• Minimum high school diploma or equivalent
• Flexible schedule required
Job tags
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