Desktop support technician
Location
Bangor, ME | United States
Job description
Our client is looking for a Desktop Support Technician for a 6-month contract in Bangor, ME 04401.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 6 months
Required Skills & Experience
- 3 years of related desktop and/or deskside support experience
- Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
- Excellent customer service skills
Desired Skills & Experience
- A+ Certification
- Experience supporting mobile data plans, mobile networks, and devices is a plus.
What You Will Be Doing
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
- Documents, maintains, upgrades, or replaces hardware and software systems.
- Supports and maintains user account information including rights, security, and systems groups.
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
- Network connection issues, track network connections back to network switches.
- Escalates problems and issues to a higher level of support if unable to resolve.
- Represents our client in a professional and businesslike manner and communicates effectively with customers and associates.
- Interacts with customers, responding to routine technical questions or request for information.
Report this job
- Dice Id: 10105282
- Position Id: 732053
Job tags
Salary
