Location
Pittsburgh, PA | United States
Job description
Over 90 Years of Putting You First
Boehmer Heating & Cooling Company, a legacy that began in 1933 with founder William F. Boehmer, has been a steadfast presence in the Pittsburgh area. Starting with a focus on coal furnace repairs, stoker installations, and gas conversions, the company's dedication to quality HVAC service was passed down through generations. William's sons, Herbert, William C., and David A. Boehmer, were pioneers in various aspects of the industry, including innovative Service Agreements, effective business management strategies, a commitment to customer satisfaction, and early adoption of computer integration. Today, we continue this tradition of excellence, providing reliable heating and cooling solutions to our valued customers.
Our Culture
We foster an open and accessible work culture that encourages communication and collaboration. Our leadership believes in breaking down barriers and maintaining an open-door policy – if we're in the office and not on the phone, we're available. We strive for a mentorship-style relationship, where employees are not just colleagues but a guide, creating an environment that promotes growth, learning, and a strong sense of teamwork.
Our Values
- Growth : We are committed to continuous improvement and development, both individually and as a company. We embrace change and actively seek opportunities to learn and evolve.
- Professionalism : We conduct ourselves with the highest level of integrity, accountability, and expertise. We take pride in our work, maintain a strong work ethic, and adhere to professional standards.
- Superior Service : Our dedication to excellence is reflected in the exceptional service we provide to our customers. We go above and beyond to meet their needs and exceed their expectations.
- Perseverance : We face challenges with determination and resilience. We do not give up easily and are steadfast in our pursuit of success, even in the face of adversity.
- Quality : We are committed to delivering the highest quality products and services. We take pride in our craftsmanship and attention to detail, ensuring that everything we do reflects our commitment to excellence.
- Passion : Our enthusiasm and love for what we do drive our dedication to delivering outstanding results. We approach our work with energy, creativity, and a deep sense of purpose.
- Ethical Behavior : We uphold the highest ethical standards in all our actions and decisions. Integrity and honesty are at the core of our interactions with customers, colleagues, and partners.
- Positivity : We maintain a positive and supportive work environment that fosters collaboration, innovation, and a can-do attitude. Our optimism empowers us to overcome challenges and inspire those around us.
Why Join Us
- Be a Part of Growth : Joining us means becoming an integral part of a team that is constantly evolving and growing. You'll have the opportunity to contribute to our ongoing success and be a driving force behind our development, making a real impact on our future.
- Join a Collaborative Environment : We foster a collaborative and supportive work environment where your ideas are valued, and your contributions are recognized. You'll have the chance to work with a team that values teamwork, creativity, and innovation, creating a fulfilling and engaging professional experience.
Pa y
- $18.00-$22.00/hour
- Starting pay is based on experience
- On-call Saturday rotation
Benefits
- Medical
- 401(k) / Matching
- Continued Education
- Continued Job Training
- Open Door Policy
- Paid Holidays and PTO
- Accrued Vacation after One Year
Responsibilities
- Scheduling Technician Assignments: The dispatcher is responsible for scheduling HVAC technicians to customer appointments and service calls. They must prioritize requests based on urgency, location, and technician availability.
- Customer Communication: Maintain clear and effective communication with customers regarding appointment scheduling, technician arrival times, and any changes to service plans. Provide excellent customer service by addressing inquiries and concerns promptly.
- Technician Coordination: Ensure that HVAC technicians have all the necessary information, tools, and equipment required for each service call. Coordinate with field personnel to optimize their schedules and routes.
- Emergency Response: Dispatch technicians for emergency HVAC repairs promptly and efficiently. Assess the situation's urgency and dispatch the appropriate technician with the necessary skills and tools.
- Technical Support: Provide basic technical support and troubleshooting assistance to customers over the phone when possible. Identify and escalate complex issues to senior technicians or supervisors.
- Inventory Management: Maintain records of HVAC equipment and spare parts inventory. Coordinate with the inventory manager to ensure technicians have access to the required materials for their service calls.
- Quality Control: Monitor technician performance and ensure that work is completed to company standards. Keep track of service call progress and follow up with technicians to ensure timely completion.
- Data Entry and Reporting: Accurately record customer information, service details, and technician notes in the company's database. Generate reports on technician performance, service call metrics, and customer feedback.
- Safety Compliance: Ensure that technicians adhere to safety protocols and guidelines while on the job. Provide safety reminders and information as needed.
- Prioritizing Urgency: Assess the urgency of service calls and allocate resources accordingly, taking into account factors like extreme weather conditions, vulnerable customers, or critical system failures.
- Conflict Resolution: Handle customer complaints and conflicts professionally, striving for satisfactory resolutions. Escalate issues to management when necessary.
- Continual Improvement: Identify opportunities to optimize dispatching processes, reduce response times, and enhance customer satisfaction. Provide feedback and suggestions for improving the dispatch department's efficiency.
- Training and Development: Assist in the training and onboarding of new dispatchers and HVAC technicians, ensuring they understand company procedures and customer service expectations.
- Documentation: Maintain accurate records of service calls, customer interactions, and technician schedules. Keep track of warranty information and service agreements.
- Adherence to Regulations: Stay informed about industry regulations and compliance requirements related to HVAC services, ensuring the company's operations adhere to all relevant laws and standards.
- Team Collaboration: Collaborate with other departments within the company, such as sales, billing, and maintenance, to ensure seamless operations and a consistent customer experience.
Our Hiring Process
- Fill out the simple application.
- A recruiter from our recruiting company, Yellowstone Local will reach out promptly for a prescreening call.
- If we are a good fit for each other, they will schedule an in-person interview with the hiring manager.
- We will make an offer if you are a good fit.
- Minimum of 2-3 years of dispatcher experience
- Associate degree preferred but not required
- Self-starter, reliable, and flexible with hours
- Strong customer service skills
- Present and communicate professionally (written and verbal)
- Excellent interpersonal communication skills on a professional and technical level
- Able to work both independently and as part of a team
- Strong knowledge of Microsoft Excel, Word, and Powerpoint
- Service Titan Experience preferred
- Must be a critical thinker - Strong English composition skills
- Telephone etiquette and working knowledge of email systems
- Ability to develop tools that create efficiencies within the department
- Bilingual is a plus, but not required
- Ability to climb up and down stairs from time to time
- Moderate lifting may be required (15-20) pounds
- Ability to work more than 40 hours per work week and up to 12 hours per day
- Must be authorized to work in the US.
"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."
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