JPMorgan Chase
Location
Tempe, AZ | United States
Job description
As an Alarm Monitoring Specialist you will:
+ Respond in a timely manner to alarm signals to ensure the protection of lives and property
+ Dispatch the police or service vendors and handle inbound calls relating to alarm system issue
+ Provide first tier ingest of all calls into the monitoring center and conduct initial triage and troubleshooting efforts as needed, either rectifying the issue or routing it to the appropriate resource.
+ Ensure all incidents are effectively escalated and managed at each location.
+ Placing alarm systems on test as required.
+ Service call creations for all system needs.
+ Ensure any false or problem incidents are reported to the necessary department for corrective action and resolution
+ Ensure all SOP’s are followed correctly
+ Ensure critical alarm testing is carried out on a quarterly basis and take ownership for any faults identified so can be managed through to completion.
+ To liaise with all Security staff as well with local site security teams across the estate on all security incidents.
+ With training, to become skilled in new computer applications and systems as they are introduced by the Bank.
+ Have a positive involvement in out of hours staffing problems by being contactable via email and telephone.
Qualifications:
+ Excellent computer skills, with the ability to navigate multiple computer systems, applications, and utilize search tools to find information
+ Ability to learn new applications quickly
+ Type 40 WPM
+ Speak, Read & Write English
+ Provide exceptional customer service
+ Ability to talk/listen on the phone while performing other duties such as typing
+ Reliable attendance
+ Flexibility to work weekends or other shifts
+ Ability to perform independently
A successful applicant will demonstrate:
+ The aptitude to learn and the willingness to progress.
+ A high standard of Integrity and reliability. The ability to work on their own initiative and as part of a team.
+ The ability to communicate clearly both orally and in written form across all staffing levels within the Bank.
+ The ability to multi-task, to work under pressure and to think through a problem before making a decision.
+ The ability to build and maintain effective working relationships with team members, the wider Bank and with visitors to the bank carrying out works.
A successful applicant will benefit from:
+ Gaining experience of working in a Security Operations office environment within the banking industry.
+ The building of strong working relationships with different working groups.
+ Gaining a strong working knowledge of Technical and Physical security systems and the confidence to apply it in a pressurized working environment.
+ Role progression within the Bank’s Technical Security Operations Team.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
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