Accounting Customer Care

Location

Bloomington, MN | United States

Job description

Nexstar Network - Accounting Customer Care

Who we are 

We know you want a phenomenal career. We know you want a career with growth opportunities, work/life flexibility, and great benefits. We also know you want to care about what you do; you want to make a difference in people’s lives through your day-to-day work.

At Nexstar Network, we believe that a phenomenal career is possible. We’re a member-owned organization devoted to providing leadership and business coaching and training to residential service companies across the U.S., Canada, and beyond. That’s right: since 1992, we’ve been working with owners of plumbing, heating, cooling, and electrical businesses to help them grow to their fullest potential.

We’ll help you grow to your fullest potential, too. Imagine coming to work for a company that offers both in-person collaboration and work from home flexibility because we know both are important. Imagine being able to casually walk into your CEO’s office to share an idea you’d like to try. Imagine knowing your voice matters at work, and you’re supported in your role by others who love to serve.

Are you imagining it? Good. We’re waiting to meet you at Nexstar.

What we offer

• Base salary with performance bonus potential
• Competitive benefits package that includes company paid health, dental, vision, basic life insurance and disability coverage
• 401(k) safe harbor plan with a 3% company contribution
• Generous PTO plan
• Home service reimbursement
• Gym Membership and cell phone reimbursement
• We care about our team and expect you bring that same caring when you join

Key Tasks

• Act as first point of contact for member communication and issue resolution via phone and email, particularly with Accounting Department related topics
• Maintain ticketing system and weekly reporting, detailing incoming requests, notes on resolution, and amount of time to resolve
• Assist with Accounts Receivable and lead collection efforts using Accounting software and related systems
• Act as partner and Accounting translator to members and internal stakeholders
• Ownership of escalation process that utilizes team members for optimal efficiency
• Process improvement partner with focus on best practices, efficiencies, and internal controls in-line with team objectives in continued high-growth environment
• Participation in various cross-departmental teams investigating specific issues or initiatives, occasionally serving as lead organizer

Skills and Experience

• Outstanding listening, comprehension, and oral/written communication skills
• Ability to translate complex scenarios into understandable language
• Strong attention to detail, prioritization, organization, and follow-through
• Demonstrated customer-focus

Travel Requirements 

• Minimal 

Physical Requirements 

• This position requires you to sit at a desk for a prolonged period of time 

Learn more about us!

If you want to be part of something bigger than just a job -- then this may be the job for you! You will work in a place where you will be appreciated and where your work has a direct effect on the success of the Nexstar Network. Visit our site at  Nexstar Network to learn more about our organization.

Employment is contingent on passing a pre-employment drug test and background check. Nexstar Network provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, Nexstar Network complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities

Job tags

Salary