Store Manager

Location

Garden City, NY | United States

Job description

The Store Manager is instrumental in overseeing our studio's daily operations, adeptly handling a broad spectrum of tasks that include key aspects of people management. This role is essential in ensuring a positive customer experience, driving sales, and consistently upholding our high standards of service and operation. Key Responsibilities: Update and maintain monthly schedules created by the Regional Manager to ensure consistent staffing coverage. Review and approve time-off requests according to company policies, ensuring adequate daily coverage, with final decisions by the Regional Manager on staffing concerns. Compliance and Safety Enforcement: Ensure compliance with alcohol service, general safety, and cash handling procedures where applicable. Customer Complaint Resolution: Handle in-studio customer complaints promptly and professionally, escalating complex issues to the Regional Manager as needed. Inventory and Order Management: Submit accurate inventory counts and orders for review by Operations, and process weekly deliveries in line with company guidelines. Facility and Maintenance Coordination: Report facility and maintenance needs by submitting tickets to appropriate leadership. Innovation and Improvement Contributions: Elevate ideas and suggestions for studio improvements to the Regional Manager. Required Skills/Abilities: Vibrant personality with artistic proficiency. Strong communication skills, both verbal and written. Excellent sales, customer service, supervisory, and leadership skills. Thorough understanding of products and services. Tech-savvy, proficient in Google Workspace, Slack, etc. Reliable transportation, willing to travel up to 20% monthly. Full-time availability and flexibility in schedule. Experience/Education: 2+ years of full-time management experience Bachelor's degree in Art, Business, Marketing, Finance, or related field; OR experience in management required Applicable formal training in the arts Prior experience in a customer-focused environment, such as a bar or restaurant setting. Prior experience in group art teaching is preferred. Alcohol Safety/TIPS certification (Muse will provide this training if needed) ServSafe Manager Certification (Muse will provide this training if needed) Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Ability to stand for extended periods Ability to lift, bend, reach, climb Ability to lift up to 50 pounds at times Reliable internet connection Quiet, professional, and well-lit remote work environment when needed Reliable technology, including cell phones and computer/laptop Ability to perform duties with or without reasonable accommodation

Job tags

Salary