CUSTOMER CARE REPRESENTATIVE
Location
Canada | United States
Job description
Shift: Monday to Friday (standard office hours)
Major Responsibilities:
To report directly to Team Lead – Customer Care on an ongoing basis and communicate all relevant matters pertaining to the business unit within the company. As well as, to communicate effectively with the Team Lead – Customer Care with respect to clarity of direction, approval for decisions and execution of all responsibilities.
To ensure Customer Care is the most important priority.
Receive/ take and enter customer orders on SAP promptly. All orders faxed, phoned in, or e-mailed before 5:00 PM will be entered the same business day.
Each time a Customer Care Representative answers a call they are charged with taking ownership of that customer's inquiry, problem and request until it is resolved.
When the Team makes a mistake… they are responsible for correcting the problem, quickly!
When the customer changes his/her mind the Customer Care Representative must issue and follow up a Return Goods Authorization (RGA). Follow up includes making sure the customer returned it and the credit is issued to the customer.
To participate co-operatively as an employee within the company Performance Appraisal Process and Merit Rating System.
To actively participate in company, staff or individual one-on-one meetings on an ongoing basis for the purposes of effective teamwork, enhanced communication and progressive co-operation strategies within the department as well as other departments across the company.
To continually contribute to the profitability of the company and ongoing business operations by initiating, recommending and implementing continuous improvement strategies and initiatives.
To fully abide and actively support Health & Safety policies, practices and procedures with respect to protecting the environment, the conservation of nature resources and the Health & Safety of all employees.
To conduct any general duties, specific projects and responsibilities as assigned or required by the Assistant Manager – Customer Care in a timely and professional manner.
QUALIFICATIONS:
English communication via email and over the phone
High school diploma or general education degree;
Experience in a manufacturing setting
Demonstrate the ability to work effectively on a team, professionalism, courteous, well mannered
Computer Literate with Microsoft Office and SAP skills a benefit
Job tags
Salary
