Field Service Technician (Medical Device

Location

Glen Burnie, MD | United States

Job description

e3 Diagnostics is part of a world-leading hearing healthcare and technology group built on a heritage of care, health, and innovation since 1904. The group offers innovative technologies, solutions, and know-how to help improve people’s health and hearing. In every aspect, from hearing devices, hearing implants and diagnostic equipment to intelligent audio solutions, and hearing care all over the world, we are active and engaged. e3 Diagnostics is a nationwide team of experts with years of experience in audiology equipment sales and service. With over 30 offices strategically located across the United States, we bring a local expertise that is unmatched by any others in the field of audiological instrumentation.

e3 Diagnostics is seeking a Field Service Technician (Sales & Service Tech) to join our team in the regional office in Glen Burnie, MD; this e3 Field Service Technician is the equipment expert that our customers rely on for all their audiological instrumentation needs: new equipment solutions, technical repairs, and NASED-certified calibration.

The Field Service Technician salary is $50K, and after the first year will qualify for quarterly commission. A company vehicle will be provided. 

Benefits include Medical, Dental, Vision, 401(k) with Match, Life Insurance, Paid Time Off (PTO), Paid Holidays, Employee Perks, & Employee Assistance Program.

• Responsible for providing ongoing calibration, maintenance, equipment repairs, and installations on a wide range of audiology equipment.  
• Build and maintain outstanding customer relationships, provide excellent service and technical support for all e3 equipment offerings ensuring calibration and preventative maintenance is completed as scheduled according to service agreement.  
• Collaboration with Office Administrator to ensure scheduling of equipment calibrations is as required .  
• Maintain accurate records of customer contact and equipment.  
• Prospect for new service and generate sales leads for Regional Sales Manager follow-up.  
• 80% travel to customers location within assigned territory, works independently with minimal supervision (company vehicle provided).  
• Responsible for calibration of equipment received at the regional office; schedule return to customer when completed.  
• All other duties as assigned  

• High School Diploma or GED
• 2 year Technical or Engineering degree or related experience required in lieu of degree/certificate.
• Knowledge of Microsoft office, experience with database management systems.
• Experience with Salesforce is a plus
• Willingness to obtain and maintain Certification National Association of Special Equipment Distributors (NASED), certification training provided by e3 Diagnostics.
• Must have a valid driver’s license and maintain clear driving record.
• Effective verbal & written communication with professional appearance.
• Ability to Lift up to 50 pounds, bending and lifting throughout the workday.
• Overnight trips will be required (2-3 nights/week)
• Occasional walking, stooping, kneeling, crawling, and crouching depending on variables at customer location.

e3 Diagnostics is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

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