M.C. Dean, Inc.
Location
Vienna, VA | United States
Job description
Helpdesk Specialist 1 - Tysons, VA
ID 10276
Location Tysons, VA
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PURPOSE: The Helpdesk Specialist / Network Administrator I performs Tier I related tasks to administer and support of all end point devices, services and application for end users and workstations at M.C. Dean, Inc.
RESPONSIBLE FOR:
Require knowledge of PCs operating systems and configurations.
Require fundamental knowledge of Windows Server functions.
Strong analytical abilities and experience with Microsoft Office suite.
Be of high aptitude and keen on details.
Installing, repair and the configuration of PC hardware and software for end user.
Installing, configure peripheral devices on PCs and troubleshooting connection related problems.
Knowledgeable to setup and connect PC to LAN and wireless networks. Troubleshoot if any issues.
Be able to update device drivers and OS patches on workstations.
Installing, configuring and supporting local and network printers.
Attention to details in completing assigned tasks using ticketing system.
Strong organizational, teamwork and communication skills.
Finish assigned tasks and tickets in timely manner.
Communicating effectively in writing and verbally as appropriate for the needs of the audience.
The incumbent reports to Senior Network Administrators.
Experience:
This position requires at least two (2) years of experience as a Network Administrator.
Knowledge of Workstation OS.
Knowledge of TCP/IP stack.
Follow documented solutions and guides.
Knowledge of the maintenance/installation of all Microsoft software products.
Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information.
Other Required Experience:
Knowledge of PCs operating systems and configurations. Fundamental knowledge of Windows Server functions.
Strong analytical abilities and experience with Microsoft Office 365 suite. Deploy, repair and configure of PC hardware and software for end user.
Be able to update device drivers and OS patches on workstations.
Troubleshooting connection (Wi-Fi, LAN, VPN) related problems. Installing, configuring and supporting local and network printers.
Attention to details in completing assigned tasks using ticketing system. Strong organizational, teamwork and communication skills.
Finish assigned tasks and tickets in timely manner.
Communicating effectively in writing and verbally as appropriate for the needs of the audience.
Managing AD user accounts and AD group membership using Microsoft Active Directory, understand fundamental DNS and DHCP services.
Be able to create/update/modify scripts to automate workflow.
Create, update How-to technical documentation. Knowledge of MacOS based systems.
Deep dive knowledge in Computer deployment and configuration systems: WDS, SCCM etc. Be proficient in reviewing computer event logs.
Assist and be hands for Senior Systems and network engineers.
Education
Education: High School/GED – AAS degree preferred.
Applicant to have 25B-MOS classification.
Abilities
Exposure to computer screens for an extended period of time.
Sitting for extended periods of time.
Reach by extending hands or arms in any direction.
Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
Listen to and understand information and ideas presented through spoken words and sentences.
Communicate information and ideas in speaking so others will understand.
Read and understand information and ideas presented in writing.
Apply general rules to specific problems to produce answers that make sense.
Identify and understand the speech
Applicants for this position may be required to obtain or provide proof of flu shots or of other vaccinations depending on customer requirements and nature of the position or demonstrate a valid basis for exception.
EOE Minorities/Females/Protected Veterans/Disabled
VEVRAA Contractor
Job tags
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