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Location

Dekalb, IL | United States

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Job description

Full-Time/Part Time: Full-Time

Overview:

The Holmes Student Center provides the campus community with a gathering place that enhances student life, cultivates unity and promotes development through a variety of cultural, educational, social and recreational programs. The Main Desk Attendant is part of the Hotel at Holmes team at the Holmes Student Center. The Main Desk Attendant ensures a welcoming and friendly environment for hotel guests and visitors.

Position Summary:

Successfully work with hotel guests, visitors, and the public to accommodate customer service and lodging needs.

Essential Duties and Responsibilities:

Customer Service (30%)

• Provide a high level of customer service for students, visitors and guests of the Holmes Student Center and guests of the Hotel at Holmes.
• Staff the hotel information desk; answer questions and direct visitors to the correct campus resource or location.
• Answer hotel phone calls and check phone messages.
• Make/book hotel guest reservations utilizing reservation software.
• Make hotel keys for guests.
• Process hotel guest check in and check out.
• Provide hotel guests with additional hospitality items, as requested.
• Accommodate special needs and requests of guests.
• Check hotel email and respond to email inquiries.
• Monitor the fire panel and weather radio.

Housekeeping (25%)

• Fold hotel linens and stock hotel supply closets and the hotel desk.
• Assist with hotel housekeeping based on operational needs.
• Inspect hotel rooms after cleaning.
• Log lost and found items and reach out to the guests that left them behind.
• Notify Hotel Manager of work order issues.

Cash Handling (20%)

• Count cash drawer.
• Print daily flash report.
• Keep accurate records for audit purposes.
• Check cash bags in and out.

Training (15%)

• Assist in training student and extra help staff on hotel information desk and housekeeping procedures.

Projects (5%)

• Assist with related projects as assigned.

Other Duties (5%)

• Other related duties as assigned

Specialty Factors (Civil Service):

n/a

Minimum Required Qualifications (Civil Service):

High School Diploma or equivalent.

Minimum Required Qualifications (SPS):

n/a

Salary: $29,250/annual

Application Procedure:

Application Procedures:

1. Applicants must be a current citizen or resident of the State of Illinois to move forward in the hiring process.
2. Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including employment dates and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Important: Please upload any unofficial transcript(s) and/or documentation that verifies any education, experience, and/or training you have received.
   • If eligible for Veteran's Preference Points, DD214/DD215/NGB22/DD256 paperwork reflecting an Honorable Discharge MUST be uploaded to this application to receive the maximum eligible points on the Civil Service examination.

3. After the posting has closed, your submission will be reviewed to determine if you meet the minimum qualifications for the classification, including any specialty factors associated with this position. If you meet the minimum required qualifications for this position, you will receive a score based on your education and experience, and your name will be placed on the active employment register.
4. Please monitor your e-mail for further information regarding your application. Emails will be generated from [email protected] and [email protected] . Please add these emails to your address book to ensure timely delivery of any future communication.

Credentials Assessment Examination:

• The examination for this position is a Credentials Assessment and is based on your application materials as submitted for this posting. A Credential Assessment is a rating by the Human Resources Office of an applicant's/employee's education, experience, and special credentials/qualifications (licenses, etc.). Applicants are required to upload documentation to verify the minimum qualifications for this position has been met.
• Required documentation noted in the posting, such as a driver's license, licensures, or certifications MUST be uploaded with your application materials.
• After assessment of all qualified applicants has been completed for this position, the names with the top three (3) scores will be referred to the hiring department for interview.

Additional Details:

• Click on Main Desk Attendant for more information including salary ranges, typical duties, minimum acceptable qualifications, and testing requirements.
• Please click on Human Resource Services – Benefits for detailed information about Northern Illinois University's benefits package.
• Employment is contingent upon your passing a criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

EEO Statement Summary:

In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, sex, religion, age, physical and mental disability, marital status, veteran status, sexual orientation, gender identity, gender expression, political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.

The following person has been designated to handle inquiries regarding the non-discrimination policies:

Ethics and Compliance Officer, Title IX Coordinator
Health Services 230
[email protected]
815-753-5560

About Northern Illinois University

Northern Illinois University's vision is to be an engine for innovation to advance social mobility; promote personal, professional and intellectual growth; and transform the world through research, artistry, teaching and outreach.The mission of Northern Illinois University is to empower students through educational excellence and experiential learning as we pursue knowledge, share our research and artistry, and engage communities for the benefit of the region, state, nation and world.

Connections working at Northern Illinois University

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