Service Lane Sales and Acquisition Consultant
Location
Sterling, VA | United States
Job description
Job Title: Service Lane Sales and Acquisition Consultant
Job Summary: We are seeking a motivated and customer-oriented individual to join our dynamic sales team as a Customer Relationship Specialist. In this role, you will play a crucial part in maintaining and strengthening customer relationships post-sale. Your responsibilities will include greeting service lane customers, conducting vehicle appraisals, and exploring potential conquest opportunities. If you have a passion for providing excellent customer service, are tech-savvy, and thrive in a fast-paced environment, we want to hear from you!
Principle Duties and Responsibilities:
- Warmly greet service lane customers and introduce them to Sales Consultants when appropriate.
- Conduct thorough vehicle walkarounds and facilitate vehicle appraisals using dealership tools.
- Assist in acquiring vehicles for dealership inventory purchase.
- Utilize the Mastermind tool to effectively maintain customer relationships.
- Demonstrate in-depth knowledge of the Volvo Brand vehicle lineup and share vehicle features with customers.
- Meet daily and weekly process goals to contribute to team success.
- Facilitate customer test drives of new vehicles while they are waiting in service.
- Engage with Lease Portfolio to address concerns during their contract period.
- Independently complete tasks and ensure timely follow-up after completion.
Job Specifications:
- Provide exceptional customer service in alignment with the Beyer Volvo Dulles Culture.
- Possess computer skills and a willingness to learn and adapt to new software.
- Excel in multitasking within a high-energy, fast-paced work environment.
- Demonstrate effective communication skills when dealing with customers.
- Collaborate seamlessly within the Sales and Service department in a team-oriented fashion.
- Successfully complete standard Volvo Sales Training and Mastermind Training.
- Process sales paperwork as needed.
- Successfully pass the VA Motor Vehicles Sales test.
If you're ready to take on a rewarding role where you can contribute to a positive customer experience and grow within our team, apply now to be a part of our exciting journey at Beyer Volvo Dulles.
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