Location
Gary, IN | United States
Job description
The Manager- Table Games is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force. Responsible for actively building relationships with players and acts as a mentor to team members to build their player development skills; provides career development and direction for team members. Manages staff and resources, related to Table Games Operations, ensuring compliance with established regulations.
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Assist Director of Table Games in the daily operation of the casino.
- Develop Table Games team members to provide superior service to our guests.
- Create and implement strategies to increase revenue.
- Oversee the operations of support departments to insure revenue.
- Must have the ability to motivate and manage a diverse workforce.
- Maintain excellent customer relations, including greeting of guests and handling complaints or problems and issuing comps.
- Manage daily labor to open and close games as needed based on business demands.
- Establish credit lines for guests.
- Evaluate performance of team members and write comprehensive evaluations.
- Insures adherence to all IGC gaming regulations and statues.
NON-ESSENTIAL JOB FUNCTIONS
- Attend seminars when needed.
High school diploma or equivalent. Minimum of five (5) to ten (10) years of Table Games experience. Must have three years’ experience as a Casino Manager or equivalent.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
- Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be twenty-one (21) years of age.
- Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
- Prior experience in the Gaming industry strongly required.
KNOWLEDGE OF:
- Pertinent federal, state, and local laws, codes, and regulations.
- Hard Rock operations.
- Policies and procedures as well as knowledge of and ability to identify various cheating techniques.
- Games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others.
- Player Tracking/Accounting system, floor coverage and margin control.
- Must be highly skilled in games security and table games operations.
ABILITY TO:
- Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Communicate clearly and concisely, both orally and in writing.
- Interpret and explain policies and procedures.
- This position spends time on the gaming floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
- Consistently communicate effectively with guests, as well as all levels of team members.
- Observe and direct actions of subordinates/trainees.
- Inspect and maintain areas for which responsible.
- Review and comprehend all necessary documentation.
- Develop strategic department objectives and link to the goals of the property.
Job tags
Salary
