Location
Newbury, MA | United States
Job description
Blue - Inn on the Beach in Newbury, MA is seeking a dedicated Guest Service Supervisor to join our team. Our seaside hotel offers a unique and luxurious experience for guests, and we are looking for someone who shares our passion for providing exceptional hospitality. As a Supervisor, you will oversee daily operations, ensuring guests receive top-notch service and creating a welcoming atmosphere. Your role will involve managing a team of hotel staff, maintaining high standards of cleanliness, and assisting with guest inquiries. If you are a detail-oriented individual with a love for the hospitality industry, we invite you to be part of our seaside retreat.
This role offers an exciting opportunity to be part of a team dedicated to creating unforgettable guest experiences with career advancement opportunities with Lark Hotels.
Join us at Blue - Inn on the Beach and play a key role in upholding our reputation for excellence in hospitality. Embrace the picturesque setting of Newbury, MA, and contribute to the success of our boutique hotel as we continue to provide a relaxing and memorable stay for our valued guests.
Responsibilities:
- Manage daily operations of the boutique hotel to ensure smooth functioning and exceptional guest experience.
- Oversee and coordinate hotel staff to maintain high standards of cleanliness, customer service, and efficiency.
- Implement and enforce hotel policies and procedures to uphold quality standards and ensure guest satisfaction.
- Monitor and analyze guest feedback to identify areas for improvement and implement strategies to enhance overall guest experience.
- Collaborate with the hotel management team to develop and execute strategies for increasing revenue and occupancy rates.
Qualifications:
- The high-quality care, well-being and overall recognition of our guests. Making sure that each guest experience exceeds expectations. Interfacing with guests on a daily basis and resolving any concerns that may arise.
- Brainstorming creative ways to boost revenue, guest satisfaction, and daily operation upgrades.
- Overseeing the daily facility operations including guest services, housekeeping, maintenance, sales, food and beverage, & catering and events.
- Ability to diffuse frustrated guest inquiries on the spot, able to problem solve and find a solution that is in best interest of Blue and the guest.
- Training, reviewing, motivating and managing departmental personnel.
- Ability to promote Blue to targeted markets, through the use of various social media platforms, and word of mouth by immersing themselves and guests into the local community.
- Ensure procedures are followed for security of monies, credit and financial transactions, and guest security.
- Lead the front desk team by example, creating a productive and fun working environment that encourages growth and teamwork.
- Must be able to work weekends, holidays, and be willing to have a flexible schedule that changes week to week.
About Company:
About as oceanfront as you can get, this unique boutique Newburyport MA hotel is set right on Plum Island beach. A stone’s throw from charming downtown Newburyport, Blue - Inn on the Beach offers a luxury vacation cottage experience with modern amenities right at the start of the sea.
Discover rooms, suites, and private cottages dressed in crisp summer whites with pops of our signature color. Spacious and restful, these Newburyport MA hotel accommodations feature plush beds and comfortable furnishings that beckon you to kick back and forget your responsibilities for a while. Breakfast baskets, a hot tub, and beach loungers will leave you feeling anything but blue.
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