Stoller Wine Group Stoller Wine Group
Location
Dayton, OR | United States
Job description
STOLLER WINE GROUP
As we continue to grow, Stoller Wine Group is looking for motivated, exuberant, driven, and passionate DTC professionals to create impactful memories and connections with our club members. WHO YOU ARE: WINE CLUB MANAGER The Wine Club Manager at Stoller Wine Group plays a crucial role in maintaining the health of our wine clubs and contributing to our growth. Reporting directly to the Director of Consumer Sales, the successful candidate will assist in managing all aspects of our wine club memberships and support our club's day-to-day operations. This position requires an analytical mind with attention to detail, exceptional customer service skills, and an ability to work collaboratively with a dynamic team in the wine industry. Education & Experience Preference will be given to candidates with 2 or more years experience in wine club or DTC operations. High school diploma or GED with one to four years related experience and/or training or equivalent combination of education and experience working in a direct to consumers position. Responsibilities: 1. Wine Club Management: - Manages seasonal wine club planning and execution for Stoller Wine Group. - Maintain accurate and up-to-date member records, ensuring seamless communication and personalized service. - In collaboration with concierge team, assists in addressing member inquiries, concerns, and requests promptly and professionally. - Collaborate with the Director of Consumer Sales to strategize and implement membership retention initiatives. - Works with Director of Consumer Sales to manage club goals and incentives 2. Wine Club Events and Promotions: - Leads the coordination and support of wine club events. - Oversee the development and maintenance of sales and promotional materials - Ensure consistency in messaging and branding across all communications - Identifies sales and campaign opportunities for club members in collaboration with concierge team, and Director of Consumer Sales. 3. Shipping and Inventory: - Collaborate with the warehouse and fulfillment team to ensure timely and accurate processing, packing, and shipping of wine club shipments. - Monitor wine inventory levels to ensure availability for wine club shipments and events. 4. Data Analysis and Reporting: - Utilize data from wine club members, sales, and events to generate reports and insights for the Director of Consumer Sales - Analyze wine club trends and member preferences to optimize club offerings and enhance member satisfaction. 5. Customer Relations: - Build and maintain strong relationships with wine club members by providing personalized service and anticipating their needs. - Handle customer feedback, issues, and escalations professionally and in alignment with company policies. 6. Cross-Functional Collaboration: - Collaborate with leadership to align department goals with the broader organizational mission and vision. - Collaborate with other departments, including tasting room, events, and marketing. - Serves as the direct report for concierge team, with a focus on team communication and efficiency across all locations. - Work with Director of Consumer Sales clubs and marketing team on maintaining relative information in the Wine Club portion of the website. - Assist in maintaining training material. WHAT WE OFFER Plenty of Perks: An airy office in the vineyards! Team members enjoy a daily family meal each shift. Office kitchen with N/A beverage and snacks provided. Plus, a 50% discount on all Stoller Wine Group wine purchases as well as discounts on all merchandise. Your Health is Your Wealth: Full-Time employees are extended a comprehensive health, wellness, and 401k package. The Gift That Keeps Giving: A wine education is a lifetime asset. Stoller provides our Hospitality Team with continued training and education opportunities throughout the year. Focused on Your Success: Competitive pay rates commensurate with job title and experience. The compensation package for the qualified Wine Club Assistant will also include commissions based on wine sales performance and incentives for new Club member sign ups for the Stoller Wine Group. If you possess a positive and professional attitude with a strong attention to detail and data-driven mindset, this job is for you! Come be part of a great team and a company that believes in family values. CONTACT US! We respect your time and will always attempt to get back to you within (3) business days. Job Type: Full-time Benefits: 401(k)Receive an email alert when similar new jobs are posted. It's free, fast and easy.
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