Milner
Location
Raleigh, NC | United States
Job description
Job Title: Receptionist
Branch: 71
Department: Admin/Office
Reports to (Title): Operations Call Center Supervisor
Date: 10/30/2023
About Milner:
Milner, Inc. is a vibrant and innovative company that is committed to providing our clients with the best
possible service and support. We believe in investing in our employees, prioritizing diversity and
inclusion, and giving back to our communities. If you're looking for a dynamic and exciting career in the
business technology solutions industry, we encourage you to consider joining our team.
BASIC FUNCTION
Primary Responsibility: The Receptionist's role is to support our organization's customer care by answering calls, responding to emails, looking up information for customer requests, and routing the calls to the appropriate departments. The Receptionist will also act as an overflow agent for the call center when required, providing assistance and backup to ensure that all customer inquiries are addressed promptly and professionally.
WORK PERFORMED
Answer and direct customer care calls to the appropriate departments. Serve as the primary point of contact for incoming phone calls, providing friendly and professional assistance to our customers.
Manage the customer care mailbox, promptly responding to emails and inquiries, ensuring all customer concerns and queries are addressed.
Greet all visitors courteously, determine their needs and direct them to the proper person and/or office.
Act as an overflow agent for the call center during peak hours or as required, ensuring all customer inquiries are handled promptly.
Perform other duties as required.
EDUCATION REQUIREMENTS
EXPERIENCE REQUIREMENTS
A minimum of one to three years of office experience in a corporate environment.
Experience required in the following areas:
Additional skills required:
WORK ENVIRONMENT
SPECIAL REQUIREMENTS
BUDGET RESPONSIBILITY
Job tags
Salary