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Location

Cleveland, OH | United States

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Job description

Point To Point is a full-service B2B marketing agency driving brand revitalization for the building materials industry. We are a tenured team of thinkers and planners, makers and shakers, questioners and answerers. And we believe in the work we do, together.

The agency is growing and we are looking for an Account Manager who is passionate about nurturing and growing client relationships to join our team. Reporting into the head of account services and working closely with the full Point to Point leadership team, this position will play a critical role in ensuring our clients’ success by serving as the primary point of contact for their marketing needs.

You will work closely with our clients to understand their business objectives, and collaborate with the internal team on solution development and execution of campaigns and intiatives that drive measureable results. This position is ideal for someone with a strong understanding of B2B marketing, exceptional communication skills, and a passion for client satisfaction and business growth. 

If you are a resourceful and determined problem solver with high accountability, you just might be the Pointer we are looking for. A minimum of 5 years of professional experience, with prior agency and digital marketing experience, is required. 

Responsibilities: 

• Act as primary day-to-day contact for assigned clients 
• Responsible for understanding the client’s business challenges and needs, current and future, and able to clearly articulate those to the internal PTP team 
• Responsible for managing the day-to-day client relationship and sold work while driving continued growth across all clients within the assigned portfolio 
• Identify & escalate issues or opportunities to the head of Account Services for help with solution development 
• Cultivate strong relationships with clients, including 3rd party agencies as required, to harmonize cross-functional client communications 
• Responsible for writing clear and accurate statements of work and project briefs

This position will ideally be based in one of the following markets*: 

• Cleveland, OH (our home base) 
• Chicago, IL 

*You will need to be able to travel to Cleveland, OH and other markets for meetings as needed. 

About Point To Point

We are a full-service B2B marketing agency that drives brand revitalization for the building materials industry. With over 40 years of experience, hundreds of successful building materials marketing campaigns and product launches, and millions of customer engagements, we know what works, and what doesn’t, to gain meaningful traction with our clients’ target audience. 

We operate with full transparency and visiblity from leadership to account to project management, media and creative. We lean on every team member’s expertise, collaborating with each other and our clients, always. We are motivated most when up against a challenge, because we get to bring the total value of everyone’s expertise forward. 

Requirements

• Bachelor's Degree or equivalent experience is required 
• 5 years professional experience required; 2-3 years agency experience preferred 
• Flexible and adaptable, able to change and alter according to shifts in projects or business environment 
• Ability to complete multiple duties with accuracy, shifting from one to another with frequent interruptions and competing deadlines 
• Ability to anticipate client feedback & proactively address concerns 
• Understanding of building materials space preferred 
• Exceptional oral and written communication skills; captivating presenter and great listener, high level of integrity 
• Excellent ability to work with internal teams collaboratively to drive outcomes clients love 
• Experience in navigating complex organizations, creative problem solving, and experimentation 
• Proven ability to develop and maintain strong professional relationships with clients and colleagues 
• Great at working independently but collaborating on projects when needed 
• Ability to integrate diverse viewpoints and opinions 

Benefits

• Training & development - we believe in helping each member of our team grow personally and professionally 
• Ability to learn all facets of what makes a business successful 
• Hybrid work model
• Contemporary, coworking office space with fitness facility, coffee and wine bar onsite 
• Flexible work schedule 
• Competitive compensation 
• Health care plan (Medical, Dental & Vision) 
• Unlmited paid time off (Vacation, Sick & Public Holidays) 
• Retirement plan (401K) with 4% match 
• New-parent leave

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Job tags

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