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Location

Owings Mills, MD | United States

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Job description

Resp & Qualifications

PURPOSE:
Configures, Develops, Implements, and Maintains Enterprise Resource Planning systems (ERP). Prior experience with Oracle EBS R12 and/or Fusion Financials (EPM, Narrative Reporting, SmartView, EDM, ARCS, FCCS, Cloud Accounting Hub, AP, FA and GL). Experience working with integrated Human Capital Management systems (HCM) is helpful. Serves as a subject matter expert; elicits and documents business requirements; Matches requirements to standard system functionality; Performs fit-gap analysis and configurations the systems per specifications; Has excellent communication skills both written and verbal; Provides guidance and mentoring to less experienced team members.

ESSENTIAL FUNCTIONS:

• Leads HCM project activities including issue escalation and status reporting to senior management.
• Plans and designs complex cross-functional business processes and system modifications. Makes recommendations to improve and support business activities.
• Provides help desk support across the organization, investigates and resolves operational issues applying knowledge of the ERP, HCM and/or HRIS, security, business processes, and procedures. Communicates with software vendors to submit production issues and determines escalation. Works with vendor to research and resolve the system or user issue.
• Gathers business requirements through a variety of techniques such as work sessions and interviews. Analyzes and documents client complex business requirements and processes; communicates these requirements to appropriate parties.
• Creates complex test case scenarios to be used in testing; monitors/oversees the testing of business applications to verify that all requirements are incorporated into the system design.
• Provides leadership and work guidance to less experienced Analysts and/or SMEs.
• Coordinates business analyst(s) tasks on information technology projects and provides project team member guidance and support. Plans, allocates, and monitors work of other business analysts.
• Participates in technical reviews and inspections to verify production readiness.
• Provides time estimates for project related tasks.

QUALIFICATIONS:

Education Level: Bachelor's Degree OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Licenses/Certifications:

• Human Resources Information Professional (HRIP) Upon Hire Preferred.

Experience: 8 years progressive experience in a HR data or analytics role. Experience in a customer service technical role.

Knowledge, Skills and Abilities (KSAs)

• Proficient in HRM (e.g., ADP, Kronos, Zoho, Workday Paychex) systems.
• Knowledge of HR principles and practices (e.g., payroll, benefits, and laws).
• Proficient in Microsoft Office applications.
• Ability to recognize, analyze, and solve a variety of problems.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
  

Salary Range: $89,280 - $177,320

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

#LI-CB1

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Job tags

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Salary