Bishop's Lodge
Location
Santa Fe, NM | United States
Job description
OUR COMPANY
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Our mission is to be the best-loved operator of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.
OUR PROPERTY
Settled more than 150 years ago by Bishop Jean Baptiste Lamy, this iconic Santa Fe landmark is steeped in history and has undergone a sensitive restoration to preserve its distinctive Southwestern heritage for the next generation. Guests can explore our vibrant culture of discovery and expression through nature-driven adventures, visual arts, ancient healing arts, culinary arts, and the art of gathering.
ROLE SUMMARY
Run weekly Event & Catering reports and ensure the system is current and up to date; upkeep of Event menus, resources, pricing and function diary
Responsible for preparing and distributing the Event Schedules, BEOs, Resumes, Change Log, and Banquet Checks on a daily/weekly basis. This includes the prompt distribution of last minute changes to affected departments
Consistently offers professional, engaging and friendly service
Effectively responding to general inquiries on the telephone and in person, and directing them appropriately
Organize all in-house meetings/functions
Work closely with Catering and Conference Services Managers to ensure that a comprehensive knowledge of client files exists in order to respond to client needs in the absence of the manager
Assist with any administrative tasks as needed or requested by Catering Manager or Director of Sales & Marketing;
Keep confidential lists and documentation organized and current.
Distribute mail;
Assist other Administrators in maintaining office equipment;
Act as a backup resource to Leisure and Group Sales functions including taking reservations, fielding group or event calls, and answering phones when needed.
Skills and Abilities
Exceptional follow through and attention to detail.
Pleasant and professional phone demeanor.
“Team” focused.
Ability to work a flexible schedule in order to provide event coverage as needed.
Ability to take on new responsibilities and roles as the position demands, whether they are administrative
Ability to multi-task and coordinate multiple projects at once.
Ability to make smart decisions that support resort operations and the Catering function.
Ability to professionally represent the resort, and interact with clients in a polished, responsible, and timely manner.
Ability to communicate information to operational departments accurately and in a timely manner.
Ability to portray Bishop's Lodge as the unique destination resort that it is, and to close the sale. If sale is not closed, ability to follow up with the guest in a timely manner until the file is complete.
Ability to track sources of business, qualifying each call in order to better direct marketing efforts.
Able to manage group bookings using these systems.
Required Qualifications
High School graduate
Minimum 21 years of age
At least one year of experience in food & beverage, administrative or hotel operations
Knowledge of Google Suite and Delphi is preferred
Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job tags
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