Location
Jackson, MS | United States
Job description
Customer Success Manager
Location: Mississippi Residents Only
If you have a passion for wanting to help ensure a safe learning environment for K12 students in today’s digital age and are attracted to and thrive in the creative-minded, fast-paced, entrepreneurial culture of a small company with exciting new technology, we should talk!
We are an educational technology company serving the K12 market and headquartered in Birmingham, AL.
Our innovative technology platform, called LearnSafe, allows K12 leaders to be ahead of tragedies and behavior issues by effectively monitoring for the inappropriate use of school-owned computers. We are excited to be looking to add a new team member who will be exposed to many facets of the business yet will be responsible for two important aspects of our company. 1) Relationship management and contract renewal of Mississippi-based customers, and 2) Deliver stellar training and support to our larger footprint of educational customers.
Responsibilities to boost School Safety Include:
- Immerse yourself in product knowledge, user needs, and behavior improvement obstacles.
- Responsibilities for Customers outside of Mississippi:
- Provide user onboarding and system setup for new school districts.
- Maintain, develop, improve, and customize training materials to support user knowledge acquisition.
- Deliver refresher, advanced, and topical training sessions when and where needed to increase user solution interaction statistics.
- Streamline and deliver multiple modes of educating users.
- Track on-boarding progress and proactively identify additional resources to prescribe ensuring the successful adoption of the solution.
- Report onboarding progress and account management notes to the Regional Account Executive.
- Responsibilities for Customers in Mississippi:
- Provide all the deliverables the role requires for customers outside of Mississippi.
- Advance user knowledge.
- Have deep account awareness of the effectiveness of the solution and behavior management services provided to the customer.
- Periodically visit and communicate with assigned accounts developing rapport, staying attuned to user satisfaction.
- Schedule status meetings with key partnership teams to share progress and identify any next steps.
- Provide frontline support whenever possible and triage reported support issues toward resolution.
- Proactively work with customers to renew product and services including creating and delivering renewal quotes and processing renewal orders.
- Maximize retention, identify expansion opportunities, and drive a high degree of customer satisfaction.
- Manage renewal forecasting and maintain CRM status records.
- Inform and utilize the Regional Account Executive to effectively accomplish success goals.
- Accompany team members at selected educational tradeshows and drive conversation that positively builds brand.
- Perform other duties as assigned.
Requirements Preferred
- Bachelor's degree + motivated. (2+ yrs. experience)
- Lateral Thinker, Effective listener, decision-maker, and problem-solver.
- Excellent written and verbal communication skills.
- Highly detailed, planning, and process-oriented self-starter.
- Exceptional ability to build and maintain trusting relationships with customers.
- Understanding of K-12 district technology, student behavior, and district administration functions.
- Proficient with a variety of office workplace productivity software applications.
- Ability to travel (required)
Benefits
- Base Salary: 60-65K + performance incentive.
- Benefits: Monthly health insurance stipend.
- Dental and vision
- Paid vacation and sick time
- Opportunity for professional growth, exposure to many aspects of a growing company
Job tags
Salary
$60k - $65k
