Manager, Residential Sales Account Executives
Location
Overland Park, KS | United States
Job description
JOB SUMMARY
The Manager of Residential Sales Account Executives is responsible for developing and managing the sales performance for an engagement focused sales team proficient in offering best-in-class Residential high-speed internet, advanced TV and Streaming, Mobile, and Voice services through door-to-door solicitation, relationship building, and community events. The sales team will consist of Supervisors and Account Executives who are assigned sales portfolios including single-family residential homes, existing customers, and new construction in an appointed residential area.
MAJOR DUTIES AND RESPONSIBILITIES
- Provides leadership and vision to develop a strong sales culture within your team for high performance and outstanding sales results while providing excellent customer experiences.
- Ensures the competency and continuity of a qualified Residential Sales Team is achieved through optimum hiring selections, effective training, motivation, coaching, development, and performance recognition.
- Identifies and implements improvements to ensure performance standards are met and, if not, takes immediate action to improve performance level.
- Manages employee performance; counsels and advises to ensure compatibility, maximum effectiveness, and continued growth on a constant basis. Addresses personnel issues/performance issues in accordance with Company policy.
- Track and analyze daily activity reports to ensure productivity and contribute to the development of processes to improve efficiency.
- Recommend and implement processes and procedures to increase product penetration through sales to single-family residential homes, existing customers, and new construction in an assigned residential area.
- Responsible for meeting and exceeding budgeted headcount and sales goals.
- Proven project management skills and the ability to prioritize multiple tasks and initiatives in a fast- paced environment.
- Deliver presentations on team performance achievement to multiple levels of management
- Maintains excellent knowledge of Spectrum’s products / services, pricing practices and selling skills
- Maintains current, in-depth knowledge of marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional.
- Responsible to manage and maintain the sales portfolios of assigned team and communicate assignments and/or adjustments.
- Monitor the payroll process and ensure timely and accurate approval of all commission payments.
- Complete administrative tasks related to all sales activities and ensures their team does the same.
- Prepare reports as needed.
- Perform other duties as requested by leadership.
REQUIRED QUALIFICATIONS
- Required Skills/Abilities and Knowledge
- Ability to read, write, speak, and understand English language.
- Engaging interpersonal skills - Excellent communication, interpersonal, presentation and organizational skills
- Consultative sales experience with a focus on providing solutions
- Proven networking, negotiation, and closing skills required
- Attention to detail and ability to clearly document interactions.
- Ability to listen, assess, formulate needs based sales strategies, and articulate direction.
- Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle.
- Ability to work outside for extended periods in any season and/or during inclement weather.
- Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices).
- Possess strong technical and computer skills
- Ability to effectively communicate over the phone, email and WebEx
- A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle.
Required Education
- Bachelor´s degree in business or marketing, or equivalent work experience.
- Required Related Work Experience and Number of Years
- 3+ Years Outside Sales Leader or related work experience
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Experience leading a team of 40+ Supervisors/frontline sales agents selling data, voice and/or video solutions in the telecommunications industry, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed.
Preferred Education
- Preferred Related Work Experience and Number of Years
- 5+ years success in a previous Sales Leader position.
- Experience leading a frontline team of agents who conduct prospecting, or cold calling; direct sales experience is preferred, but not required.
- Preferable experience in selling data, voice and/or video solutions in the telecommunications industry
WORKING CONDITIONS
- Field and office environment: approximately 30% field work and 70% office work.
- Outside field environment with exposure to inclement weather.
- Office environment: exposure to moderate noise levels.
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SDT502 2024-27458 2024
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