Technology Support Technician - Helpdesk Support Technician
North Carolina Central University
Location
Central, LA | United States
Job description
Technology Support Technician - Helpdesk Support Technician Location Durham, NC (North Carolina Central University area) :
Posting Details Position Information Position/Classification Title Technology Support Technician Working Title Technology Support Technician - Helpdesk Support Technician Competency Level Journey Position Number 203027 Salary Grade Equivalent FLSA Non-Exempt Appointment Type Permanent - Full Time FTE 1 = 40 hours/week, 12 months If time limited, duration date Department Hiring Range $36,094- $51,855 EEO-1 Category Technicians SOC Code 15-1199 - Computer Occupations, All Other Position Overview Primary Function of Organizational Unit The purpose of the Eagle Technical Assistance Center (ETAC) is to be the single point of contact for NCCU's faculty, staff and students to assist with the solving of technical issues and direct technical issues to the appropriate area in ITS if the issue cannot be resolved in the helpdesk. Primary Purpose of Position The primary purpose of this positon is to serve as a member of the NCCU ITS helpdesk (ETAC), which is the frontline point of contact for NCCU's faculty, staff and students. This position assists with solving technical issues and directing issues to the appropriate division within the department Required Knowledge, Skills, and Abilities One year providing end-user support for PC and Mac desktop and application software OR one year installing, upgrading, troubleshooting and repairing personal computers in a technical environment. One year of experience using a remote desktop support tool and ticket tracking software. Strong interpersonal and communications skills, great phone skills and mechanical skills, at least 2 years of experience in customer service are required. Must be able to communicate clearly and concisely both verbally and in writing. Proficiency in English. Minimum Education/Experience High school diploma or equivalency and one year of experience in the field of technology related to the area of assignment; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Licenses or Certification required by Statute or Regulation No. Equal Opportunity Employer North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran. Work Hours Monday-Friday 8:00am- 5:00pm Position required to work during periods of adverse weather or other emergencies No Campus Security Authority Designated Position No Key Responsibilities and Related Competencies Required Competency Planning and Organizing Duties The person will be able to organize and follow technical support procedures to assist with resolving routine and nonroutine problems Required Competency Program Management Duties The person will demonstrate efficient usage of the operation of the Help Desk. Required Competency Technical Knowledge Duties The person will be demonstrate initiative in solving unexpected problems associated with technological issues that arise in the day to day operations of the Help Desk Required Competency Technical Solution Development Duties The person will be make recommendations for updating or modifying Help Desk procedures. They will research technology to stay abreast of technological updates and/or changes Required Competency Technical Support Duties The person will be provide PC hardware and software (MS Office, Adobe, FootPrints, Banner, Blackboard) troubleshooting skills; apply logical methods to solve problems; resolve routine and nonroutine PC issues and customer service issues. Required Competency Consultancy Skills Duties The person will be pay attention to the customer, ask questions to help determine the necessities, follow through and asks questions to check satisfaction. Required Competency Other Duties as Assigned Duties Other duties as assigned. Posting Detail Information Posting Number SPA01322P Open Date 03/07/2024 Close Date 03/14/2024 Special Instructions to Applicants Applicant Documents
Required Documents Optional Documents - NGB23A or NGB22/DD256 (National Guard Only)
Job tags
Salary
