Call Center Customer Service Representative - Member Support

Location

Helena, MT | United States

Job description

JOB TITLE: Call Center Customer Service Representative - Member Support

AT A GLANCE:
Exciting opportunity to join our team as a Call Center Customer Service Representative - Member Support, where you'll play a vital role in assisting Montana Medicaid members with inquiries related to medical eligibility, claims, and benefits.

WHAT WE OFFER:

• Competitive pay: $16 per hour
• Health, vision, and dental insurance
• Paid time off and paid sick leave
• Opportunity to learn about Medicaid member support and the medical eligibility and claims process
• Monday through Friday schedule, 8am to 5pm
• Supportive work environment
• Comprehensive training provided

WHAT YOU'LL DO:

• Respond to Montana Medicaid member inquiries in a call center environment using standard scripts and procedures
• Gather information, assess caller needs, research, and resolve inquiries while documenting calls
• Provide clear and concise information regarding member eligibility status, passport provider change, and member benefits
• Follow documented policies and procedures, including call handling and escalations
• Act as an advocate for Medicaid members to ensure their needs are met

WHAT YOU'LL BRING:

• Positive and energetic attitude
• Ability to communicate clearly and confidently
• Strong multitasking and time management skills
• Attention to detail, grammar, and spelling accuracy

PREFERRED EXPERIENCE:

• One year of medical insurance or medical office experience
• Experience with computer systems, data entry, and database documentation
• Previous experience in a call center or professional office environment

Fortuna Business Management Consulting (Fortuna BMC) was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna BMC is an active member of multiple California service agreements, including CMAS, ITMSA (Tier 2), CalPERS SpringFed Pool, as well as multiple municipalities and large corporation vendor pools. Visit us at .

A drug and background screening is required for this position. 

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Salary