Automotive Service Dispatcher
Location
Dover, NH | United States
Job description
Bill Dube was founded in December 1975. Our founder, Bill Dube, envisioned the dynamic growth and progress experienced by our community. In 1992, his daughter Debbie Dube Reed, became President of the company. Bill's ethical business practices and sense of community leadership are carried on by Debbie , and work hand-in-hand in building the success and progress which we are experiencing now.
What We’re Looking For
We are looking for dedicated Automotive Service Dispatcher to help grow our booming Service Department and provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace. Candidates should have past experience in Service Department's, Independent, or Dealership setting.
What We Offer
- Highly productive shop
- Heated shop
- Shop equipped with the newest technology and equipment
- Clean and professional work environment
- 401K with match
- Full medical and dental insurance
- Employee purchase plans
- Life insurance
- Paid vacation and holidays
Responsibilities
- Greets customers promptly
- Obtains customer and vehicle information
- Clearly reports all vehicle symptoms as described by the customer
- Determines and recommends needed maintenance base on age, mileage, and vehicle history
- Prepares complete and accurate estimate of cost for labor and parts
- Establishes follow-up time
- Monitors the progress of each vehicle throughout the day, updating customers frequently
- Verifies that final invoice reconciles with work performed on the repair order
- Explains all completed work and charges to customers
- Assists in Maintaining clean work environment for our clientele
Qualifications
- Minimum 1 year experience in a Service Department, Independent, or Dealership setting
- Ability to work hard with limited supervision
- Must be able to manage in a fast-paced work environment
- Knowledge of automobiles
- Positive attitude
- High volume mentality
- Must be wiling to work on Saturday
- Set five day work schedule with one day off during week as well as Sunday
- Must be able to pass pre-employment screens (Background & Drugs)
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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