Location
South Carolina | United States
Job description
OUR COMPANY
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook, and Pinterest: @AubergeResorts and #AlwaysAuberge.
Our mission is to be the best-loved operator of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-a-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.
OUR PROPERTY
A destination retreat on the banks of the Kiawah River surrounded by miles of golden spartina grass, giant oak trees, and shallow marsh flats. Cool breezes blow through cottage-inspired guest rooms and river-view cabanas overlooking vast expanses of marshland. Large furnished porches offer a peaceful oasis to hear the whistles of Carolina wren as you page through a good book and enjoy the simple pleasures of island life. The main lodge is the heart of the resort, where you can rock in wicker chairs on the wraparound wooden porch or enjoy cocktails from a riverside pool cabana as the sun sets over the marsh savannahs. Evoking the spirit of old-time summer retreats, The Dunlin’s 72 cottage-style guest rooms overlook the glittering Kiawah River. Designed by Amanda Lindroth, inside you’ll find honey oak floors, white beadboard walls and mint green and wicker accents that nod to classic southern style, while deep soaking tubs, built-in closets and linen fabrics stamped with signature prints add an atmosphere of home.
Just 20 miles from Charleston, The Dunlin is only a 45-minute drive from Charleston International Airport.
ROLE SUMMARY
Join our team as the Experience Manager and become one of the authors of our story. This individual will embark on a brand-defining program of crafting authentic experiences and creating new traditions that showcase quintessential lowcountry living for both guests and the community at large. This role will be responsible for initiating, facilitating, and guiding well-designed and creatively curated guest and team experiences unique to our property through adventures, activities, classes, amenities, product selection, partner alignment, and space activation. This role is integral to establishing and maintaining thematic stories and elements that influence and guide The Dunlin’s guest experience.
KEY RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done. Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are;
- Experience Execution: Execute experience plans for seasonal and monthly calendars for the property based on core positioning & brand. Planning, project managing, and collaborating with inter-departmental teams to establish standard operating procedures for core experience programming. Assist in the development of daily rituals that bring the resort’s spirit alive for its guests and the community (as applicable).
- Weekly Programming Calendar Project Management: Project manage weekly programming, ensuring the success of daily programming offerings. This includes creating a project plan and timelines with key operational leaders on the property, outlining the next steps and tasks needed to execute the experience, managing cross-functional and inter-departmental communication, setting the right cadence for meetings, finalizing details, and ensuring we meet our deadlines. Manage the weekly programming calendar, ensuring coordination with all necessary third-party partners or property team members. Ensure the monthly/seasonal calendar is ready for marketing and the itinerary design team at least 2-3 months in advance.
- Signature Event Production: Project manages one-of-a-kind events and partnerships on the property, inclusive of managing outside vendors and partners, driving setup, ensuring alignment across inter-departmental teams, and evaluating event success afterward.
- Networking: Manage a database of community leaders' information to ensure anyone from the property can reach out to important partners locally. Establish and maintain relationships with local partners and vendors to initiate and enhance our unique brand story with reliable, bookable activities, adventures, and programming.
- Community Engagement: Engage Kiawah River to create community-centric communications around key Dunlin events. Attend Kiawah River community events as an ambassador of the Dunline and build awareness around the hotel's happenings within the community.
- Training: Manage experience resources on the internal team member website. Maintain cooperative relationships and open lines of communication with leaders of operational departments to ensure concept execution of programming and product offerings. Participate in team members daily rallies to discuss weekly programming offerings. Champion training around activities and experiences.
- Design: Support the curation of design elements as needed for programming for use in resort spaces. Creating, teaching, documenting and standardizing presentation and execution of programming. Activating holiday events with well-designed and intentional ways to create relevant, unprecedented, and memorable guest experiences. Manage the sampling, ordering, and fulfillment of operating supplies & equipment for weekly programming.
- Improvement: Identify opportunities to further improve, customize, or personalize a guest's experience based on guest feedback and strategic opportunities. Identify processes to further deepen being experience-led at the property level. Periodically analyze experience program performance in terms of revenue, expenses, and ROI to refine the overall program and assess the popularity of individual experiences to evolve and iterate the best-loved ones.
- Confidentiality: Maintain confidentiality and security of specified resort information, correspondence, reports, and files
REQUIRED QUALIFICATIONS
- Required Experience: 5+ years of work experience in the events/hospitality operations field and previous project management experience.
- Originally from the region or long-term resident who is actively engaged in the community
- Extensive breadth and depth of knowledge as relates to the Kiawah River and greater Charleston market and catering to a luxury-minded audience.
- Bachelor’s Degree or equivalent: in Design, Marketing, Public Relations, Operations, or Hospitality
OUR STORY
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then please share with us why you want to become part of our collection.
Kiawah River Hospitality Group LLC is an Equal Opportunity Employer, M/F/D/V. Kiawah River Hospitality Group LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Kiawah River Hospitality Group LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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