Location
Covina, CA | United States
Job description
Join our team at our newest club addition, the Laugh Factory Covina! Our company seeks an enthusiastic and strategic individual to serve as a Manager. This position requires strong communication, customer service, and management skills, as the successful candidate will oversee the experiences of patrons, talent, and staff. Candidates should also demonstrate a passion for our mission, making people laugh. This position reports to the General Manager.
Duties and Responsibilities:
- Coordinate daily Front of the House and Back of the House restaurant operations.
- Deliver superior service and maximize customer satisfaction.
- Respond efficiently and accurately to customer complaints.
- Oversee employee scheduling and supervise shifts.
- Collaborate and develop improvement plans, monitor progress, and delegate employee assignments.
- Performing employee reviews and assessments.
- Estimate future needs for goods, kitchen utensils, and cleaning products and oversee ordering and stock.
- Ensure compliance with sanitation and safety regulations.
- Manage and protect brand image and suggest opportunities for improvement.
- Control operational costs and identify measures to cut waste.
- Train new and current employees on proper customer service practices.
- Implement policies and protocols that will maintain future restaurant operations.
- Other duties as assigned
Minimum Qualifications:
- 3+ years of work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role
- 5+ years of customer service experience
- Extensive food and beverage (F&B) knowledge, with the ability to remember and recall ingredients and dishes to inform customers and wait staff
- Familiarity with restaurant management software, like Toast or OpenTable
- Experience working in comedy or the entertainment sector is preferred
- Degree in Business Administration, hospitality management, or culinary schooling is preferred
- Proof of eligibility to work in the United States
Essential Skills:
- Outstanding customer service skills
- Strong leadership, motivational, and people skills
- Good interpersonal, oral, and written communication abilities
- Ability to work well on a team and practice active listening
- Ability to multitask and remain calm in stressful situations
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong attention to detail and ability to maintain a professional appearance and demeanor at all times
- Strong organizational and time management skills
- Ability to communicate concerns and improvement suggestions to supervisors
- Creativity and optimism
Core Competencies:
- Integrity – requires being honest and ethical.
- Attention to detail – requires being careful about detail and thorough in completing tasks.
- Dependability – requires being reliable, responsible, and dependable in fulfilling obligations.
- Cooperation – requires being pleasant with others on the job and displaying a good-natured, communicative, and optimistic attitude.
- Respect for others – requires being sensitive to others' needs and feelings and understanding and helpful on the job.
To apply, please submit your resume and a cover letter. We thank all applicants for their interest; however, we will contact only those selected for an interview.
Laugh Factory Covina LLC is proud to be an equal opportunity employer and welcomes applications from all qualified individuals. We strive to provide a diverse workforce and inclusive workplace where all employees feel valued and respected. We evaluate qualified applicants without regard to race, color, religious creed, color, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics in accordance with applicable federal, state, and local laws. If you have a disability or need that requires accommodation, please email us at: [email protected].
This position remains open until filled. Unless noted above, no telephone or email inquiries unless otherwise indicated above, please.
Job Type: Part-time
Pay: $30.00 per hour
Expected hours: 20 – 25 per week
Shift:
- Evening shift
- Night shift
Weekly day range:
Ability to Relocate:
- Covina, CA 91723: Relocate before starting work (Required)
Work Location: In person
Job tags
Salary
