Desktop Support Technician
Location
Bethesda, MD | United States
Job description
Location: Bethesda, MD
Position Title : Desktop Support Technician
6 month contract to hire
Compensation: Pay $20-$25/hour.
Primary Responsibilities:
- Provide prompt in-person problem resolution for a variety of hardware/software platforms within our Support Center and Distribution Center buildings.
- Serves as the Tier 1 and Tier 2 support for the computer user community
- Provide professional customer service to all building executives, managers, and associates.
- Complete setup and onboarding of new associates with laptop, desktop, thin client, phone setup, and training.
- Complete replacement/upgrade of hardware/software for all designated building associates.
- Follows established procedures to process IT requests for services and troubleshoots IT incidents to either resolve or escalate outside the Service Desk according to service level guidance
Qualifications:
- High school diploma or equivalent required.
- 1+ year of experience in Information Technology performing on-site desktop/thin client support and maintenance.
- Experience supporting workstations in a large domain environment
- Knowledge of Active Directory
- Experience with managing profiles and certificates on Microsoft Windows PCs and laptops
- Experience supporting Microsoft Windows PCs, laptops, and thin clients using remote tools (RDP, VMWare, Teams)
- Application Support for MS Office 365 on Microsoft Windows PCs, laptops, and MACs.
Job tags
Salary
